{"id":26623,"date":"2020-03-26T00:00:00","date_gmt":"2020-03-25T21:00:00","guid":{"rendered":"\/job-description\/?p=technical-support-engineer-1"},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-29T21:00:00","slug":"technical-support-engineer-1","status":"publish","type":"post","link":"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/technical-support-engineer-1\/","title":{"rendered":"Technical Support Engineer 1"},"content":{"rendered":"\n    \n    <div class=\"wp-block-button aligncenter is-style-fill\">\n        <a class=\"wp-block-button__link has-text-color has-background\" href=\"https:\/\/jooble.org\/jobs-technical-support-engineer-1\" style=\"background-color:#0b71d9;color:#ffffff;border-radius:3px\" rel=\"https:\/\/jooble.org\/jobs-technical-support-engineer-1\">\n        <strong> View Technical Support Engineer 1 jobs<\/strong>\n        <\/a>\n    <\/div>\n    \n    \n    \n    <div class=\"wp-block-group has-background\" style=\"background-color:#eff2f6\">\n        <div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n            <h2 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Technical Support Engineer 1 Job Description Template<\/h2>\n        \n        \n        \n            <p class=\"wp-block-paragraph\">Our company is looking for a Technical Support Engineer 1 to join our team. <\/p>\n        \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Responsibilities:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>As a 24X7X365 organization, incoming call rotation, shift work, holidays, weekends and on-call responsibilities may be required;<\/li><li>Acts as a remote customer advocate to champion specific customer needs in collaboration with field team;<\/li><li>Applies systems analysis techniques and procedures to determine hardware or software systems functionality;<\/li><li>Works toward becoming subject matter expert in an area(s);<\/li><li>Helps develop and participate in presentations and informal training for other TSEs;<\/li><li>Reviews technical solution articles for accuracy and completeness and give feedback to the authors;<\/li><li>Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues;<\/li><li>Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers;<\/li><li>Participating in and possibly leads conference calls with customers Knows their audience and articulate accordingly;<\/li><li>Mentors and\/or coaches less experienced TSEs;<\/li><li>Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues;<\/li><li>Mentors and\/or coaches less experienced TSEs, Helps develop and participate in presentations and informal training for other TSEs;<\/li><li>Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment;<\/li><li>Validates technical information and issues early warn.<\/li><\/ul>\n    \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Requirements:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>Proven skill troubleshooting and Configuring Network Infrastructure, Server Hardware and Operating Systems, and\/or NAS\/SAN Solutions;<\/li><li>Competent knowledge of current industry products and technologies;<\/li><li>Fault Isolation and Troubleshooting Methodology;<\/li><li>Certifications, such as: Network+, CCENT, CCNA or higher, LPI-2 or RHCE, VCP\u2013DCV, VCP-NV, or equivalent;<\/li><li>Understanding of Dell Technology&#8217;s products and their value added to the customer;<\/li><li>Analytical ability to gather and interpret data;<\/li><li>Customer focused Customer Service skills;<\/li><li>Knowledge of Avamar or other Data Protection Suites, replication and or clients;<\/li><li>Presentation skills Troubleshooting skills;<\/li><li>Interpersonal skills and ability to work in a high-pressure environment;<\/li><li>Presentation skills;<\/li><li>Troubleshooting skills;<\/li><li>Ability to work in high pressure environment;<\/li><li>Interpersonal skills.<\/li><\/ul>\n    \n    \n    <\/div><\/div>\n    \n    \n    \n    <header class=\"entry-header\">\n    <div itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What job descriptions are similar to Technical Support Engineer 1?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/technical-support-engineer\/\" >Technical Support Engineer<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/technical-support-engineer-2\/\" >Technical Support Engineer 2<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/customer-support-engineer\/\" >Customer Support Engineer<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/technical-service-engineer\/\" >Technical Service Engineer<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/support-engineer\/\" >Support Engineer<\/a><\/li>\n<\/ul>\n    <\/div>\n    <\/div>\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What jobs are similar to Technical Support Engineer 1?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/jooble.org\/jobs-technical-support-engineer\" >Technical Support Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-technical-support-engineer-2\" >Technical Support Engineer 2 Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-customer-support-engineer\" >Customer Support Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-technical-service-engineer\" >Technical Service Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-support-engineer\" >Support Engineer Jobs<\/a><\/li>\n<\/ul>\n    <\/div><\/div>\n    <\/div><\/div><\/div>\n    <\/header>\n\n    \n    ","protected":false},"excerpt":{"rendered":"<p>Technical Support Engineer 1 Job Description Template Our company is looking for a Technical Support Engineer 1 to join our team. Responsibilities: As a 24X7X365 organization, incoming call rotation, shift work, holidays, weekends and on-call responsibilities may be required; Acts as a remote customer advocate to champion specific customer needs in collaboration with field team; &#8230; <a title=\"Technical Support Engineer 1\" class=\"read-more\" href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/technical-support-engineer-1\/\">Read more <span class=\"screen-reader-text\">Technical Support Engineer 1<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-26623","post","type-post","status-publish","format-standard","hentry","category-computer-and-information-technology"],"_links":{"self":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/26623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/comments?post=26623"}],"version-history":[{"count":0,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/26623\/revisions"}],"wp:attachment":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/media?parent=26623"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/categories?post=26623"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/tags?post=26623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}