{"id":28382,"date":"2020-03-26T00:00:00","date_gmt":"2020-03-25T21:00:00","guid":{"rendered":"\/job-description\/?p=support-engineer"},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-29T21:00:00","slug":"support-engineer","status":"publish","type":"post","link":"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/support-engineer\/","title":{"rendered":"Support Engineer"},"content":{"rendered":"\n    \n    <div class=\"wp-block-button aligncenter is-style-fill\">\n        <a class=\"wp-block-button__link has-text-color has-background\" href=\"https:\/\/jooble.org\/jobs-support-engineer\" style=\"background-color:#0b71d9;color:#ffffff;border-radius:3px\" rel=\"https:\/\/jooble.org\/jobs-support-engineer\">\n        <strong> View Support Engineer jobs<\/strong>\n        <\/a>\n    <\/div>\n    \n    \n    \n    <div class=\"wp-block-group has-background\" style=\"background-color:#eff2f6\">\n        <div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n            <h2 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Support Engineer Job Description Template<\/h2>\n        \n        \n        \n            <p class=\"wp-block-paragraph\">Our company is looking for a Support Engineer to join our team. <\/p>\n        \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Responsibilities:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>An ability to work independently within a small, fast-paced team;<\/li><li>API implementation before clients go live);<\/li><li>API Code Reviews (Review platform code base through to ensure correct;<\/li><li>Remote Service Gateway (RSG) mentoring;<\/li><li>Work collaboratively in a team environment;<\/li><li>Support customer success and Client Experience team in resolving technical issues;<\/li><li>Assist Platforms with API integration during deployment;<\/li><li>Translate client\/customer success questions in to engineering problem for internal digestion and improvement;<\/li><li>Ensure systems are adequately checked &#038; protected from virus contamination;<\/li><li>Re-creation, analysis, troubleshooting and diagnosis of incidents relating to off-the-shelf and proprietary applications and\/or platforms;<\/li><li>Tableau and Spotfire application set up for new clients in the cloud and on prem environments;<\/li><li>Support users with Microsoft applications;<\/li><li>Possible weekend hours for project work or maintenance;<\/li><li>To work with Product team and ensuring bugs which are identified during daily incident management process are properly tracked and addressed;<\/li><li>User Management (user creation, access rights, deletions).<\/li><\/ul>\n    \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Requirements:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>Understanding of UNIX operating systems (Red Hat and Solaris);<\/li><li>A minimum of 3 years experience in a Technical Support function (B2B) dealing with data analysis and website monitoring (server-side);<\/li><li>Bachelor s degree and a minimum 3 years of experience or equivalent blend of degree level education and experience;<\/li><li>Desire to work in a dynamic and fast moving startup environment;<\/li><li>Skilled presenter and communicator;<\/li><li>Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously;<\/li><li>Great communication skills and an innate desire to talk to customers;<\/li><li>Good analytical and troubleshooting skills;<\/li><li>Familiarity with our API. We recommend trying to build something on top of our APIs before the interview;<\/li><li>System analysis skills for IT troubleshooting;<\/li><li>Must be capable of identifying and researching technology-related issues and be capable of implementing solutions;<\/li><li>Flexible attitude;<\/li><li>Strong Understanding of ZFS;<\/li><li>Conscientiousness and high accuracy in work;<\/li><li>Good verbal and written communication skills.<\/li><\/ul>\n    \n    \n    <\/div><\/div>\n    \n    \n    \n    <header class=\"entry-header\">\n    <div itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What job descriptions are similar to Support Engineer?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/technical-support-engineer\/\" >Technical Support Engineer<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/customer-support-engineer\/\" >Customer Support Engineer<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/it-support-engineer\/\" >IT Support Engineer<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/senior-support-engineer\/\" >Senior Support Engineer<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/senior-customer-support-engineer\/\" >Senior Customer Support Engineer<\/a><\/li>\n<\/ul>\n    <\/div>\n    <\/div>\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What jobs are similar to Support Engineer?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/jooble.org\/jobs-technical-support-engineer\" >Technical Support Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-customer-support-engineer\" >Customer Support Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-it-support-engineer\" >IT Support Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-senior-support-engineer\" >Senior Support Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-senior-customer-support-engineer\" >Senior Customer Support Engineer Jobs<\/a><\/li>\n<\/ul>\n    <\/div><\/div>\n    <\/div><\/div><\/div>\n    <\/header>\n\n    \n    ","protected":false},"excerpt":{"rendered":"<p>Support Engineer Job Description Template Our company is looking for a Support Engineer to join our team. Responsibilities: An ability to work independently within a small, fast-paced team; API implementation before clients go live); API Code Reviews (Review platform code base through to ensure correct; Remote Service Gateway (RSG) mentoring; Work collaboratively in a team &#8230; <a title=\"Support Engineer\" class=\"read-more\" href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/support-engineer\/\">Read more <span class=\"screen-reader-text\">Support Engineer<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-28382","post","type-post","status-publish","format-standard","hentry","category-computer-and-information-technology"],"_links":{"self":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/28382","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/comments?post=28382"}],"version-history":[{"count":0,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/28382\/revisions"}],"wp:attachment":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/media?parent=28382"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/categories?post=28382"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/tags?post=28382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}