{"id":28390,"date":"2020-03-26T00:00:00","date_gmt":"2020-03-25T21:00:00","guid":{"rendered":"\/job-description\/?p=technical-support-engineer"},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-29T21:00:00","slug":"technical-support-engineer","status":"publish","type":"post","link":"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/technical-support-engineer\/","title":{"rendered":"Technical Support Engineer"},"content":{"rendered":"\n    \n    <div class=\"wp-block-button aligncenter is-style-fill\">\n        <a class=\"wp-block-button__link has-text-color has-background\" href=\"https:\/\/jooble.org\/jobs-technical-support-engineer\" style=\"background-color:#0b71d9;color:#ffffff;border-radius:3px\" rel=\"https:\/\/jooble.org\/jobs-technical-support-engineer\">\n        <strong> View Technical Support Engineer jobs<\/strong>\n        <\/a>\n    <\/div>\n    \n    \n    \n    <div class=\"wp-block-group has-background\" style=\"background-color:#eff2f6\">\n        <div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n            <h2 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Technical Support Engineer Job Description Template<\/h2>\n        \n        \n        \n            <p class=\"wp-block-paragraph\">Our company is looking for a Technical Support Engineer to join our team. <\/p>\n        \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Responsibilities:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>Troubleshoot and resolve complex enterprise level customer technical problems;<\/li><li>Participate in testing of new and updated features;<\/li><li>Coordinate across numerous departments while driving issues to resolution;<\/li><li>Share knowledge with team members and develop customer solutions efficiently;<\/li><li>Help develop the scalable processes and systems to provide the foundation for a world class follow the sun global support organization;<\/li><li>Maintain a high degree of urgency with clear prioritization across multiple projects and tasks that will be ongoing at any given time;<\/li><li>Provide feedback to product and engineering teams to guide prioritization and definition of product enhancements;<\/li><li>Work with internal teams to identify gaps and grow our knowledge base;<\/li><li>Dive into complicated IoT technical issues using of various tools such as Sumo Logic, JIRA, GitHub, and more;<\/li><li>Become a product expert for customers and stay up-to-date on new features in Couchbase;<\/li><li>Serve as voice of customer with reporting to leadership, product, and engineering stakeholders;<\/li><li>Document findings and ensure that HyperScience\u2019s support knowledge base is utilized effectively and maintained and expanded over time;<\/li><li>Maintain User\u2019s Manuals and customer facing product documentation;<\/li><li>Business Event Monitoring of customer production environments;<\/li><li>Formulate alternative or unique solutions to help customers achieve their goals.<\/li><\/ul>\n    \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Requirements:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>Outstanding written and verbal communication skills;<\/li><li>Knowledge of Mac, Windows and general desktop support issues;<\/li><li>Ability to remain calm, composed and articulate when dealing with tough customer situations;<\/li><li>Structured approach combined with a careful, accurate and result-oriented methodology, especially in problem analysis;<\/li><li>Ability to troubleshoot technical problems and demonstrate resourcefulness in obtaining necessary diagnostic information;<\/li><li>Extensive technical expertise; the ability to solve problems and determine the root cause of issues;<\/li><li>Enthusiastic, Positive Demeanor and Professional Customer Service skills;<\/li><li>Available to work in shifts (the department operates in a 24\/7 shift structure);<\/li><li>Experience with variety of industry hardware platforms and operating systems (Linux\/Unix, Windows, etc.);<\/li><li>Good knowledge of different operating systems such as Linux and Windows Server;<\/li><li>Excellent organizational and troubleshooting skills;<\/li><li>Experience with Windows and Macintosh versions of the Microsoft Office Suite, Adobe Creative Suite;<\/li><li>Experience with network troubleshooting (LAN\/WAN and VLAN);<\/li><li>3+ years\u2019 experience supporting users on Macintosh OS X and higher; Strong Mac skills;<\/li><li>Prior experience in a studio production environment strongly preferred.<\/li><\/ul>\n    \n    \n    <\/div><\/div>\n    \n    \n    \n    <header class=\"entry-header\">\n    <div itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What job descriptions are similar to Technical Support Engineer?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/technical-support-engineer-1\/\" >Technical Support Engineer 1<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/customer-support-engineer\/\" >Customer Support Engineer<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/support-engineer\/\" >Support Engineer<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/technical-service-engineer\/\" >Technical Service Engineer<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/technical-support-engineer-2\/\" >Technical Support Engineer 2<\/a><\/li>\n<\/ul>\n    <\/div>\n    <\/div>\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What jobs are similar to Technical Support Engineer?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/jooble.org\/jobs-technical-support-engineer-1\" >Technical Support Engineer 1 Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-customer-support-engineer\" >Customer Support Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-support-engineer\" >Support Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-technical-service-engineer\" >Technical Service Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-technical-support-engineer-2\" >Technical Support Engineer 2 Jobs<\/a><\/li>\n<\/ul>\n    <\/div><\/div>\n    <\/div><\/div><\/div>\n    <\/header>\n\n    \n    ","protected":false},"excerpt":{"rendered":"<p>Technical Support Engineer Job Description Template Our company is looking for a Technical Support Engineer to join our team. Responsibilities: Troubleshoot and resolve complex enterprise level customer technical problems; Participate in testing of new and updated features; Coordinate across numerous departments while driving issues to resolution; Share knowledge with team members and develop customer solutions &#8230; <a title=\"Technical Support Engineer\" class=\"read-more\" href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/technical-support-engineer\/\">Read more <span class=\"screen-reader-text\">Technical Support Engineer<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-28390","post","type-post","status-publish","format-standard","hentry","category-computer-and-information-technology"],"_links":{"self":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/28390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/comments?post=28390"}],"version-history":[{"count":0,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/28390\/revisions"}],"wp:attachment":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/media?parent=28390"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/categories?post=28390"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/tags?post=28390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}