{"id":30390,"date":"2020-03-26T00:00:00","date_gmt":"2020-03-25T21:00:00","guid":{"rendered":"\/job-description\/?p=workforce-management-analyst"},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-29T21:00:00","slug":"workforce-management-analyst","status":"publish","type":"post","link":"https:\/\/jooble.org\/job-description\/math\/workforce-management-analyst\/","title":{"rendered":"Workforce Management Analyst"},"content":{"rendered":"\n    \n    <div class=\"wp-block-button aligncenter is-style-fill\">\n        <a class=\"wp-block-button__link has-text-color has-background\" href=\"https:\/\/jooble.org\/jobs-workforce-management-analyst\" style=\"background-color:#0b71d9;color:#ffffff;border-radius:3px\" rel=\"https:\/\/jooble.org\/jobs-workforce-management-analyst\">\n        <strong> View Workforce Management Analyst jobs<\/strong>\n        <\/a>\n    <\/div>\n    \n    \n    \n    <div class=\"wp-block-group has-background\" style=\"background-color:#eff2f6\">\n        <div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n            <h2 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Workforce Management Analyst Job Description Template<\/h2>\n        \n        \n        \n            <p class=\"wp-block-paragraph\">Our company is looking for a Workforce Management Analyst to join our team. <\/p>\n        \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Responsibilities:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>Perform assistance to the WFM team as needed, performing additional duties as required;<\/li><li>Provides real time communication with the WFM team and supporting Supervisors;<\/li><li>Ability to sit at a computer terminal for an extended period of time;<\/li><li>Support WFM team with ad hoc reporting by updating historical compilation of intraday metric results outlined for each team and department;<\/li><li>Monitor and respond to real time contact center volume traffic for multiple departments;<\/li><li>Responsible for the contribution and maintenance of the departmental WIKI;<\/li><li>Open working environment with moderate exposure to noise (business office with computers, printers, light traffic, telephone calls);<\/li><li>Consistently demonstrate Geotab\u2019s Core Values in all daily work and interactions;<\/li><li>Provide real time segment adjustments to ensure service levels are maintained or above the business goals and expectations;<\/li><li>Provide weekly and monthly metric reporting to stakeholders;<\/li><li>Budget, capacity planning, shift bid analysis, short term forecasting;<\/li><li>Completion and coordination and oversight of ad hoc analysis and team initiatives and projects;<\/li><li>Automation of existing department functions and process documentation and improvement;<\/li><li>Main point of contact for operational leaders;<\/li><li>Coaching and training of less tenured analysts.<\/li><\/ul>\n    \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Requirements:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>Experience with WFM products (Verint) and phone switch monitoring applications (Cisco Webview) preferred;<\/li><li>Exercise independent judgment and select criteria to set standard procedures;<\/li><li>4 years of previous workforce management experience or 3 years workforce experience plus 2 years project management;<\/li><li>Post secondary degree desired with mathematical or statistical course work;<\/li><li>Demonstrated knowledge and understanding of key call center performance metrics such as service level, ASA, AHT, adherence;<\/li><li>Understanding of statistical methods;<\/li><li>Capacity to maintain composure in critical situations and communicate clearly with stakeholders;<\/li><li>Create formal networks involving coordination across multiple groups;<\/li><li>Attention to detail;<\/li><li>Act independently to determine methods and procedures on new\/special assignments;<\/li><li>Expert level Excel skills (complex calculations, pivot tables creation\/manipulation, external data links, macros, VBA);<\/li><li>2+ years WFM in a large multi-site contact\/multi-time zone center;<\/li><li>Ability to analyze data, using the data to drive decision making and implement effective resolutions;<\/li><li>Experience with multiple WFM software (IEX, Verint, Impact 360, Aspect);<\/li><li>Microsoft Office, Power BI (preferred) and Google Business Suite (docs, sheets, slides, forms etc.).<\/li><\/ul>\n    \n    \n    <\/div><\/div>\n    \n    \n    \n    <header class=\"entry-header\">\n    <div itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What job descriptions are similar to Workforce Management Analyst?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/jooble.org\/job-description\/math\/senior-workforce-analyst\/\" >Senior Workforce Analyst<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/office-and-administrative-support\/fraud-operations-analyst\/\" >Fraud Operations Analyst<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/math\/data-reporting-analyst\/\" >Data Reporting Analyst<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/math\/forecasting-analyst\/\" >Forecasting Analyst<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/math\/implementation-analyst\/\" >Implementation Analyst<\/a><\/li>\n<\/ul>\n    <\/div>\n    <\/div>\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What jobs are similar to Workforce Management Analyst?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/jooble.org\/jobs-senior-workforce-analyst\" >Senior Workforce Analyst Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-fraud-operations-analyst\" >Fraud Operations Analyst Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-data-reporting-analyst\" >Data Reporting Analyst Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-forecasting-analyst\" >Forecasting Analyst Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-implementation-analyst\" >Implementation Analyst Jobs<\/a><\/li>\n<\/ul>\n    <\/div><\/div>\n    <\/div><\/div><\/div>\n    <\/header>\n\n    \n    ","protected":false},"excerpt":{"rendered":"<p>Workforce Management Analyst Job Description Template Our company is looking for a Workforce Management Analyst to join our team. Responsibilities: Perform assistance to the WFM team as needed, performing additional duties as required; Provides real time communication with the WFM team and supporting Supervisors; Ability to sit at a computer terminal for an extended period &#8230; <a title=\"Workforce Management Analyst\" class=\"read-more\" href=\"https:\/\/jooble.org\/job-description\/math\/workforce-management-analyst\/\">Read more <span class=\"screen-reader-text\">Workforce Management Analyst<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-30390","post","type-post","status-publish","format-standard","hentry","category-math"],"_links":{"self":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/30390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/comments?post=30390"}],"version-history":[{"count":0,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/30390\/revisions"}],"wp:attachment":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/media?parent=30390"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/categories?post=30390"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/tags?post=30390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}