...Manager. The IT General Manager responsibilities include but are not limited to:
Manage overall operations and lead a team of sales staff and IT Support technicians.
Serve as an Escalation IT support to customers and internal staff;
Supervise and directing workforce...
...Share technical expertise, providing technical mentorship and cross-training to peers and team members;
Promote the service and sales culture by maintaining basic knowledge of products and services and referring members to the appropriate person/department;