Job Description

Corporate Floater needed for Dallas, Tx area!

Position Summary:

Responsible for providing the training for all staff, as assigned

· Tasks: In response to office staff vacancies, travel to the applicable office to perform the job duties of a Case Manager, Program Director or Care Team Assistant II.

• Supervises all Personal Assistance Services/Community Care Program employees in the planning and coordination of patient care in conjunction with the physician’s plan of care and/or the state program’s (i.e., Texas Health and Human Services (HHS) or Managed Care Organization (MCO) Individual Service Plan (ISP).

• Responsible for assisting with billing of all ancillary program patients on a regular basis in accordance with agency billing policies.

• Responsible for the coordination of billing, scheduling, and office staff interaction.

• Collaborates with Human Resources Manager to ensure that all staff files are completed in a timely manner and reviewed at least annually.

• Ensures the programs are following regulatory guidelines and agency policies.

• Collaborates with payroll department to ensure that employees’ time records are accurate and submitted to payroll in a timely manner.

• Completes supervisory visits within regulatory time frame.

• Prepares supervisory notes on the day of the visit and incorporates it into the clinical record in a timely manner.

• Communicates with State program and MCO Case workers and Service Coordinators by telephone regarding service breaks and/or client issues in a timely manner.

• Ensures that quality staff are hired, trained, and in-serviced as needed.

• Tracks unstaffed hours on a weekly basis and documents hiring efforts.

• Utilizes program resources efficiently.

• Assures that all program and licensure standards are met.

• Maintains positive relationships and open communication with clients, client families, case managers, vendors, agency divisions, and other concerned parties.

• Reviews and corrects any outstanding issues in reference to the Quality Assurance Program in a timely manner.

· Conduct review of each office’s progress towards utilization in agency office software.

• Observe team’s methods of processing records; provide feedback and follow-up training in increase efficiency and accuracy;

• Ensure that document indexing continues at a pace sufficient to avoid backlog.

· Conduct surveys with office staff to determine training needs

• Based on responses, provide individual and/or group training to improve the efficiency, accuracy and cost-effectiveness of staff’s method and processes;

• Troubleshoot any barriers to use of current office technology;

• In conjunction with ongoing observations of workloads, use responses to identify trends needing training intervention such as: re-prioritization of workload so that most important tasks/functions are given the greatest amount of time/attention; develop automation tools to reduce the amount of time dedicated toward lower priority tasks; develop monitoring/tracking tools to help employees conduct higher priority functions with greater confidence and accuracy; provide training as necessary to re-align employee’s actions and attitudes to match company’s mission and philosophy.

· Provide de-escalation training to attendants on crisis prevention and non-restrictive interventions.

· Observe, analyze, and make recommendations for improvements to the service attendant orientation process and methods.

• Develop new methods and materials for service attendant orientation, in collaboration with Corporate Human Resources, to increase the service attendant’s readiness for assignment and improve the service attendant’s representation of the company in the client’s home.

· In response to complaints/incidents/injuries, provide training or re-training to service attendants, contractors, and/or office staff.

• For complaints, coordinate with applicable staff to incorporate staff training into an agreeable complaint resolution;

• For incidents, coordinate with the applicable staff and Human Resources to incorporate staff training into a plan of correction/plan of prevention.

· Attend office staff in-services or meetings, as needed, in order to provide short, interactive, topics-based training on a weekly, bi-weekly, or quarterly basis.

· Provide training and communications to office staff following DAD’s webinars, policy changes, form revisions, and any major change in standards, etc.

· Coordinate with staff supervisors in response to an employee needing re-training.

· Maintain documentation of trained employees’ progress towards goals throughout the training program.

· Provide the employees’ supervisors with the documentation of training and recommendations.

· Observes confidentiality policies at all times.

· Complies with federal, state, & company policies, procedures and regulations.

· Performs other related duties as assigned.

Skills/Attributes:

· Ability to work up to a minimum of 40 hours per week.

· Able to work independently.

· Able to work with a team to accomplish goals and objectives.

· Excellent time management skills.

· Effective organizational skills with strong attention to detail.

· Must be able to follow written and verbal instructions to complete assigned tasks.

· Excellent interpersonal relations skills, including active listening skills such as giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.

· Willingness to work with health care professionals and the general public.

· Written and verbal communication skills are required to communicate effectively as appropriate to the needs of the audience.

· Must be able to read, write and comprehend English; must be able to communicate effectively in English.

Experience and Education:

· High school diploma or GED; Associate, B.A., B.S., or higher degree, preferred.

· Three years’ experience as a Program Director and meet the Program Director qualifications.

· Two to three of experience in direct training.

· Experience in the following areas/competencies is advantageous:

· Training and Development

· HMO, managed healthcare or insurance professional

· Curriculum development specialist

· Must be able to demonstrate strong knowledge of Microsoft Office including Outlook, Word, Excel, and Power Point.

· High proficiency in Adobe Creative Suite, Acrobat, Content Creator, and SharePoint preferred.

· Skilled at conducting internet research.

· Must be able to type 35 wpm with 80% accuracy and 80% accuracy in Excel.

· Travel required, overnight/out of town travel will be required for office coverage, meetings, training programs, conferences, etc. Must have reliable transportation, a valid Texas drivers’ license and required automobile insurance.

Physical Requirements:

· Able to work a minimum of 40 hours per week.

· Sitting in a normal seated position for extended periods of time.

· Reaching by extending hand(s) or arm(s) in any direction.

· Finger dexterity required to manipulate objects with fingers rather than with words, hand(s) or arm(s); for example, using the keyboard.

· Communication skills using the spoken word.

· Ability to see within normal parameters.

· Ability to hear within normal range.

· Ability to move about.

Apply online to become a part of our compassionate and dedicated team or submit your resume directly to

Company Description

LifeSpan strives to be a leader in home care by providing quality care to patients of all ages. We seek to continually improve services and we believe our employees are the key to our success. Our supportive team environment promotes a culture of patient focused care.

When you become part of the LifeSpan family you know that you are joining a great group of hardworking people who are dedicated to helping those who need it most.

Company Description

We are an established and stable home care agency that provides in-home, non-medical care to the elderly and children and adults with disabilities so they can remain safe and comfortable in their home, with their family, and in the community.\r\n\r\nLifeSpan strives to be a leader in home care by providing quality care to patients of all ages. We seek to continually improve services and we believe our employees are the key to our success. Our supportive team environment promotes a culture of patient focused care.\r\n\r\nWhen you become part of the LifeSpan family you know that you are joining a great group of hardworking people who are dedicated to helping those who need it most.