Search Results: 33 vacancies
...concentrations of issues with the platform, and the nature of customer comments on forums, in-app review, and social media.
· Use ZenDesk data to monitor and uncover trends in volume, issues, and sentiment to drive process improvement and support management decision...
Zendesk
Temporary work
Part time
Local area
Remote job
Weekend work
Weekday work
...A proven record of cross-team collaboration (product, customer support, marketing)
Preferred Qualifications
Experience with Zendesk and Salesforce Knowledge Base tools
Familiarity with Google Analytics
Experience with gathering feedback to identify content...
Zendesk
Internship
Remote job
Work from home
Home office
Flexible hours
...follow-up appointments, scheduling ancillary & procedure appointments, uploading imaging and records, precertification for procedures, Zendesk requests, bump list, answering calls, and charge entry admin pool messages.
All duties and patient interaction performed in...
Zendesk
Permanent employment
Temporary work
Work experience placement
Outdoor
Shift work
...2+ years experience as a Support Agent, Customer Service Representative, or similar role
* Experience using a ticket-based tool (ZenDesk preferred)
* Experience with SQL/database technologies or business intelligence tools/reporting (Tableau, PowerBI, Sisense)
* Experience...
Zendesk
...corrective action when necessary
* Manage non-standard delivery situations with professionalism, empathy, and urgency
* Effectively use Zendesk and other internal tools to accurate log interactions and solve issues
* Collaborate with team members from various Roadie...
Zendesk
Holiday work
Contract work
For contractors
For subcontractor
Local area
Remote job
Flexible hours
Shift work
Afternoon shift
...security of our organization's databases and program management software including but not limited to Salesforce, SharePoint, Petpoint, Zendesk and other program-specific software solutions. You will play a critical role in obtaining and maintaining an in-depth knowledge of...
Zendesk
Full time
Shift work
...experience we need you to have**
+ Excellent critical thinking skills
+ Nice to have: Strong proficiency with G-Suite and preferably, Zendesk (other ticketing tools would work as well)
+ Self-starting and proactive in handling customer requests and updates
+ Relentless...
Zendesk
Holiday work
Full time
Casual work
Immediate start
Remote job
Work from home
Flexible hours
...be doing, primarily:**
* Providing customer support for our fans (users of the games we build) via our customer support platform (Zendesk), for our products. This typically involves answering their questions and trying to understand if there are real issues we need to...
Zendesk
Full time
For contractors
Remote job
Currently hiring
Shift work
Weekend work
Weekday work
...practice. The ideal candidate will have significant experience in a SaaS business with a track record of success using Salesforce.com, Zendesk and other enabling technologies to drive efficiency and scale in the Customer Success function. The position demands excellence in...
Zendesk
Holiday work
Full time
Part time
Flexible hours
...crucial for managing customer interactions and tracking customer success metrics. Experience with CRM tools, such as Salesforce or Zendesk is highly beneficial.
~ Proven track record of managing the full client life cycle, from onboarding to renewal.
~ Accountability...
Zendesk
Contract work
Remote job
Flexible hours
Night shift
...CSOps business is the partnership element. You will need to work closely with our ticketing/case partners and solutions (Salesforce, Zendesk, SNOW, Freshworks, etc), to design, test, and iterate on additional product investments for Customer Service. Were looking to...
Zendesk
Holiday work
Local area
Immediate start
Worldwide
Gangs
...overall customer happiness by meeting and exceeding customer support metrics and service levels
* Adeptly navigate our Support tools: Zendesk, Slack, Canny and more
**If youre right for this role, you**
* Have previous experience as a Customer Support Specialist in a...
Zendesk
Full time
Remote job
...experience
~ Excellent problem solving and troubleshooting skills
~ Strong communication and multi-tasking skills
~ Experience with Zendesk preferred
Enough from us though, let our team tell you why Squeeze is a 5-star employer on Glassdoor and why 96% of our...
Zendesk
Hourly pay
Flexible hours
Shift work
...or Reconstruction job
Utilize QA Assist and ensure adherence to industry compliance standards
Maintain and update tickets in Zendesk
Ensure accuracy of client billing process
What you bring:
Proficient with estimating software (Xactimate or Symbility)
Knowledge...
Zendesk
For contractors
Local area
Remote job
...Experience in Customer Service Call Center Environment
Experience in customer service software, including but not limited to Help Scout, Zendesk, and Atlassian
Corrugated Industry & Packaging or Digital Printing Experience helpful
Technical skills required:...
Zendesk
...and working congruently with BSIL’s managed service provider (MSP) for technology needs.
Manage the IT Support ticketing system (Zendesk) to ensure resolution of all incidents and/or appropriate escalation to firm technology resources in a timely manner.
Consistent...
Zendesk
For contractors
...delivering efficiencies and are a master of processes and implementation.
# You have experience with customer service platforms, such as Zendesk.
# You have experience with applying automation or AI to manual operational processes.
# You are an effective communicator who...
Zendesk
Flexible hours
...Dental industry knowledge
~ Experience with imaging standards such as DICOM
~ Experience using issue tracking systems, particularly Zendesk
~ SQL programming skills.
~ Experience with data analysis/reporting.
About You
You respect and share our values...
Zendesk
Immediate start
Flexible hours
Weekend work
Afternoon shift
$20 - $21.64 per hour
...school diploma/GED required
Minimum 1-year experience in information technology or technical support
Network+ certification
Zendesk
Ability to work nights and weekends
Willingness to participate in on-call rotation
Familiarity with Windows operating...
Zendesk
Full time
Immediate start
Remote job
Flexible hours
Shift work
Night shift
Weekend work
Monday to Thursday
...primary system administrator and lead the ongoing development and maintenance of our key Customer Experience Applications (currently ZenDesk, Five9, knowledge of Service Cloud beneficial). The ideal candidate will be responsible for executing the day-to-day configuration,...
Zendesk
Remote job
Work from home
Home office
Flexible hours
