Retail Sales Processor

Employment Type: Full-Time

This role sits at the intersection of people skills and performance, and we're looking for someone who is energized by both. If you've worked in sales, quota-driven environments, or roles where your numbers told the story, this is your next move.

We provide full training on our programs — you bring the drive, the resilience, and the closer’s mindset.

Meet and exceed individual sales‑oriented KPIs including conversion rates, follow‑up completion, and client progression metrics

Maintain a full pipeline of prospective clients, following up with urgency and consistency to keep momentum from going cold

Gather and document client information accurately to set the internal team up for a seamless handoff

Track your own performance, identify gaps, and proactively adjust your approach to hit your numbers

Collaborate with internal teams to ensure a smooth, high‑quality client experience from intake through program start

2+ years of experience in a sales, sales‑adjacent, or performance‑driven customer‑facing role — retail sales, inside sales, appointment setting, or client development strongly preferred

A proven track record of hitting and exceeding quotas, conversion targets, or performance benchmarks — we want to hear about your numbers

You treat rejection as data, not defeat — you course‑correct quickly, stay persistent, and never let a “not yet” become a dead end

Some leadership experience or clear upward trajectory — assistant managers, team leads, and top performers from previous roles are strongly encouraged to apply

Competitive pay based on experience and performance

90% employer‑paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days (15 after the first year) + 10 paid holidays

Clear, merit‑based growth opportunities as Serenity continues to expand — strong performers move up here

Three 13‑hour shifts per week

Serenity is a growing organization focused on providing structured programs that make a real impact on our clients' lives. We're a performance‑driven team that holds itself to a high standard — and we reward the people who do the same.