Salesperson - Inside-Sales

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions - with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Control Valves & Regulators

Isolation Valves & Actuation

Oil & Gas Automation

Specialty Pumps & Rotating Equipment

Interfaces with customers by phone, email and fax to address customer concerns and questions. Involves sales as appropriate to address customer issues.

Transfer quotations into business system and enter on appropriate manufacturing / assembly facility.

Monitor shipment schedules, provides schedule updates to customer and schedules customer inspections.

With direction from Inside Sales, responsible for entering change orders.

Assist Inside Sales with invoicing and associated documentation.

Responsible for reviewing and monitoring commission reconciliation.

Assist Sales Team with copying, filing, typing, collections and general administration activities.

Responsible for providing suggestions to improve work process, including reduction in non-conformance, increased efficiency, profitability, hit-rate and customer satisfaction.

Bachelor's degree preferred.

Knowledge of office administrative procedures, standard office equipment and the sales order process.

Experience/Skills: 1-3 years administrative experience or equivalent education and training. Company Sales Order system or comparable experience preferred.

Direct experience in a sales and or customer service oriented work environment preferred.

Good interpersonal skills - develops and maintains rapport and trust with both internal and external customers, demonstrates approachability.

Good writing skills - writes in a manner appropriate for business and messages information coherently.

Good problem solving skills - ability to identify problems, implement appropriate solutions and recognize when assistance is needed.

Good customer service skills - provides prompt and personalized assistance to customers and manages customer expectations relative to deliverables and timeframes.

Good computer skills - efficiently uses various computer software applications, including MS Office, to perform tasks.

Exhibits professionalism - projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.