Server | Part-time | Flex Shifts

Compensation: $20.13 to $21.13 per hour

JOB OVERVIEW:

As a Four Diamond property, The Westin Anaheim Resort is committed to delivering a refined, elevated, and highly personalized dining experience. The Outlet Server is responsible for executing this standard across all Food & Beverage outlets, including Tangerine Room, Bar 1030, RISE Rooftop, and Bella's Splash Pool. This role requires a polished hospitality professional with strong food, wine, and beverage knowledge, exceptional attention to detail, and the ability to anticipate guest needs. Servers are expected to create memorable dining experiences through confident menu navigation, curated recommendations, and seamless service execution while maintaining a clean, organized, and controlled dining environment.
Responsibilities & Service Expectations

Deliver elevated, attentive, and personalized service aligned with Four Diamond standards
Demonstrate strong knowledge of food, wine, spirits, and cocktails, including ingredients, preparation methods, and pairings
Confidently guide guests through the menu, offering thoughtful recommendations and intentional upselling
Accurately take and input orders, ensuring proper pacing and timing of courses
Ensure all food and beverage items are delivered accurately, timely, and presented to standard
Maintain full awareness of table progress and anticipate guest needs without prompting
Actively run food throughout the shift and support overall service flow beyond assigned tables
Assist in other service areas as needed to maintain seamless operations
Pre-bussing is required and must be maintained continuously throughout service
Maintain a clean, polished, and visually refined section always
Communicate effectively with kitchen and bar teams to ensure accuracy, timing, and quality
Recognize and engage guests immediately, maintaining strong floor awareness and presence
Communicate any guest concerns or service disruptions to the Manager on Duty promptly
Service Standards
Immediate guest acknowledgement with professionalism and confidence
Clear and knowledgeable menu guidance, including food and beverage pairings
Beverage-forward approach, offering cocktails, wine, and non-alcoholic options early
Intentional course pacing based on guest experience
Continuous table maintenance and attention to detail
Professional and timely check presentation
Warm and genuine guest departure and invitation to return
Availability & Scheduling Expectations
Part-time team members must maintain availability for a minimum of three (3) shifts per week (Example: one Tuesday AM shift equals one shift)
Weekend availability is mandatory, including Friday, Saturday, and Sunday, as well as all holidays
Availability must remain consistent for a minimum of six (6) months
Exceptions for school-related changes require approval and a valid class schedule
All availability changes are subject to Department Head approval only
Performance Expectations
Consistently uphold Four Diamond service standards
Maintain reliability, punctuality, and preparedness for all scheduled shifts
Demonstrate a strong sense of urgency and a team-first mindset
Remain coachable and committed to continuous improvement
Contribute to a positive, professional, and high-performing team environment
Performance will be evaluated through ongoing feedback and formal annual reviews, based on service standards, guest experience, and overall job performance
Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role, with or without reasonable accommodation.
Ability to stand and walk for extended periods throughout the shift
Ability to lift, carry, push, and pull items weighing up to 40 pounds regularly and up to 300 pounds with assistance or equipment
Ability to bend, stoop, kneel, crouch, and reach overhead or below as needed during service
Ability to perform repetitive motions, including frequent use of hands, arms, and upper body
Ability to work in a fast-paced, physically demanding environment with continuous movement
Ability to tolerate environmental conditions, including temperature fluctuations (hot and cold), noise, and high-traffic areas
Ability to remain stationary for periods of time and move throughout all areas of the operation as needed
Ability to effectively communicate with guests and team members in a busy and dynamic environment
Qualifications and Requirements
~ Minimum 2-3 years of serving experience, preferably in an upscale or high-volume environment

Strong working knowledge of wine, spirits, and food pairings
Ability to confidently describe menu items and guide guest decisions
Excellent communication and interpersonal skills
Strong attention to detail, organization, and service execution
Ability to multitask and perform in a fast-paced environment
Professional appearance and polished service presence
Must be able to work a flexible schedule, including nights, weekends, and holidays
Strong understanding of service industry practices, policies, and sanitation standards
Proficiency in POS and computer systems, including Micros and Microsoft Office Suite
Must possess a valid driver's license if required for role responsibilities
Food Handler's Certification required
TIPS certification preferred

EOE/M/F/D/V/SO