Client / Customer Care Rep

Client Care Advisor - Houston, TX
Compensation: $50,000-$70,000/year, depending on experience plus bonus. Schedule: Primarily Monday-Friday, [8am-5pm], with occasional evening/weekend on-call rotation
For more than three decades, Home Instead® has been the world's leading provider of in-home care for older adults. Globally, our network supports over 100,000 Care Pros and delivers more than 60 million hours of care annually. Join our Houston team and help older adults live safely, comfortably, and with dignity - at home.The Client Care Advisor is the primary point of contact and advocate for our clients and their families - ensuring every person we serve gets personalized, high-quality care. You'll build lasting relationships, guide families through the decision to start care, coordinate everything from Care Pro introductions to ongoing service plans, and make sure care evolves as needs change.
This role is a mix of relationship-building, problem-solving, and operational coordination - ideal for someone who's compassionate, organized, and confident guiding families through an emotional decision.
Client Engagement & Relationship Building

Serve as the primary point of contact for clients and families, building trust-based, lasting relationships
Conduct in-depth care consultations with prospective clients and families - assess needs, build customized care plans, and guide families to a confident decision
Care Coordination & Quality Assurance
Own client service plans and adapt them as needs evolve
Partner with schedulers and Care Pros to ensure seamless service delivery
Conduct regular quality assurance visits and keep documentation current
Lead client and Care Pro introductions, making sure both sides start off on the right foot
Work with Care Pros, healthcare professionals, and families to get the best outcome for each client
Spot opportunities to improve care and advocate for additional support when a client needs it
Keep client records, care assessments, and service plans accurate and current
Follow all company policies and compliance requirements
Background in client services, healthcare, senior care, social work, or care coordination strongly preferred
Experience working directly with older adults, families, and caregivers is a plus
Degree in Healthcare Administration, Social Work, Gerontology, or related field preferred, not required

Comfortable with Microsoft Office (Word, Excel, Outlook); experience with client management software a plus

Available for occasional evening/weekend on-call rotation
Genuine empathy and compassion for older adults and their families
Detail-oriented - keeps records, care plans, and documentation accurate
Collaborative - works well with Care Pros and office staff
Confident guiding families through decisions - comfortable turning a care inquiry into a plan of action

If you're passionate about providing exceptional care and making a real impact in people's lives, we'd love to hear from you. Apply now to join a supportive Houston team dedicated to helping older adults live with dignity, at home.
Title:Client Care AdvisorID:1012
Please note that this is the job board for the franchise office located at . Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at View phone number on click.appcast.io.