Head of Operations & Business Management

Job Description POSITION SUMMARY The Globe Operations Manager leads day-to-day warehouse and delivery operations for the Globe facility. The position is accountable for safe and efficient staffing, inventory handling, route loading, delivery execution, fleet readiness, product quality, customer service, and facility security. The manager develops employees through hands-on coaching, maintains accurate operating controls, and coordinates closely with sales, administration, suppliers, carriers, and company leadership. WHY LEGACY BEVERAGE Legacy Beverage is locally owned and operated and has served the region since 1934. This role offers the opportunity to lead a critical local operation, develop a team, strengthen customer service, and make a visible impact on daily business performance.

Must hold a valid, Class A CDL

Leadership experience in beverage distribution, warehousing, transportation, logistics, or a similar operation preferred.

Knowledge of inventory controls, product rotation, route delivery, employee scheduling, safety, and facility security.

A direct, fair, and consistent leadership style with strong coaching and communication skills.

Strong organization, problem-solving, follow-through, and basic computer and reporting skills.

Regular presence in warehouse, yard, delivery vehicle, and customer environments, with exposure to varying temperatures and active material-handling operations.

Ability to stand, walk, bend, reach, climb, and safely lift or move beverage products and operating materials consistent with company safety practices.

Schedule flexibility to support early starts, late finishes, holidays, route coverage, inventory activity, and other operational needs.

KEY RESPONSIBILITIESPeople Leadership & Training

Set clear daily priorities, approve overtime before it is worked, conduct regular team meetings, and support documented performance reviews and corrective action in accordance with company policy.

Use ride-alongs, work-withs, discussions, and skills training to improve delivery execution, driving habits, product handling, retailer relations, and adherence to established route sequences.

Maintain working knowledge of warehouse functions and delivery routes, and provide operational coverage when needed for vacations, illness, holidays, or other business needs.

Warehouse, Receiving & Inventory Control

ensure accurate case counts and timely document flow to the office.

Maintain inventory controls that reduce loss from pilferage, damage, aging, or misplacement; assist with physical inventories and resolution of variances.

Enforce code-date management and first-in, first-out rotation. Ensure product rows are properly identified and rework is returned to saleable inventory each day.

Coordinate supplier returns and verify counts for empties, pallets, and other returnable assets.

Delivery Operations & Customer Service

Ensure route trucks are accurately pre-staged, loaded, verified, and configured to protect product and support efficient delivery, including planned space for keg loading and returns.

Monitor on-time delivery, route sequence compliance, product rotation, stocking standards, paperwork, collections, and safe handling of returns and empties.

Recommend route or workflow adjustments that improve customer service, productivity, safety, or use of labor and equipment.

Fleet, Facility, Safety & Security

Ensure company vehicles receive required pre-trip inspections, routine fluid checks, cleaning, service, and repairs. Reinforce compliance with traffic laws, DOT requirements, and courteous driving practices.

Assign daily housekeeping, exterior upkeep, and building maintenance responsibilities.

Maintain appropriate warehouse supplies and operating materials to meet expected business needs.

Secure the facility, restrict unauthorized access, lock designated doors at the end of operations, and protect company products, equipment, and assets.

Communicate significant customer issues, competitive activity, delivery constraints, equipment needs, inventory risks, and operating trends promptly.

Partner with sales and administrative teams to align delivery capacity, route requirements, customer service priorities, inventory needs, and special events.

POLICY & COMPLIANCE EXPECTATIONS Perform all work in accordance with company policies, established safe-work practices, applicable transportation and workplace requirements, and local, state, and federal liquor-control regulations. Maintain a professional appearance and conduct that reflects positively on Legacy Beverage.

Duties may be adjusted to meet business needs.

Legacy Beverage is committed to providing equal employment opportunities in accordance with applicable law.