Head of Programme Management

Homeward Pikes Peak empowers individuals and families to access stable housing, increase mental health, recovery, and economic stability. We create opportunities for individuals and families to restore dignity through treatment and recovery programs, mental health services, and providing housing first. All our programs offer case management to set our clients up for success.

The Supportive Housing Program Manager is responsible for oversight of the Supportive Housing programs, which include the HUD – COC Grants: Dual Diagnosis and PSH programs. The Program Manager has a reduced caseload of clients to process all rental assistance invoices and utility payments, as well as managing data quality in the HMIS data management system. Management

Responsible for the oversight of HUD-funded housing programs and specialty housing for individuals with substance abuse and severe mental illness, and for individuals experiencing homelessness with possible criminal backgrounds.

Create and maintain systems to ensure client records and databases are up to date, ensure that client interactions are timely and appropriately documented in the HMIS system, and adhere to appropriate confidentiality standards relative to data. Ensure Best Notes is utilized regularly to support the billing of supportive services.

Administer all housing vouchers, manage client intake process, and conduct/design interviews, assessments, and applications of prospective clients for the program by following up on referrals from external and internal sources.

Oversee, supervise, and train new hires on the Supportive Housing staff, and responsible for the supervision and evaluation of all staff in the assigned HPP housing programs. Work closely with the finance department to ensure smooth and timely payments of all monthly rental and utility payments and deposits.

Create and maintain updated policies and procedures, training manuals for assigned housing programs, and oversee the creation and implementation of yearly training for all staff.

Collaborate with community partners and other housing supportive service providers, and foster relationships with partnering agencies.

Fulfill all responsibilities of case management staff when applicable to cover illness, vacations, or vacancies.

Manage donation inquiries for the program and maintain donor relationships. Work with the Leadership Team to set or review strategies and short/long term goals for effective and efficient operations of the assigned programs.

Oversee and track data in HMIS for outcome performance reports and run APR reports as needed.

Manage and submit payments to community partners and vendors (e.g., Case Management

Serve as Case Manager for clients/residents (reduced caseload) to ensure program participation. Conduct home visits with each client at a minimum of once a month, and maintain weekly contact by phone.

Monitor progress in attaining goals and monitor adherence to all Homeward Pikes Peak – Supportive Housing policies and procedures.

Coordinate with other community service agencies to access services for clients as needed.

Coordinate communication regarding housing needs between client, property manager, and Housing Specialist.

Provide housing navigation, moving assistance, and acquisition of furniture or other housing essentials on behalf of clients.

Produce documentation timely as requested for HUD monitoring, financial audits, grant reports, or other business requirements.

Maintain a work and office environment to professional standards.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Proficiency in general computer skills and Microsoft Office applications including Word, Excel, and Outlook; and word processing, spreadsheets, CRM databases, and other case management data platforms.

Understanding of HIPAA regulations and standards regarding privacy and confidentiality in the provision of therapy services and medical billing.

Demonstrated knowledge and training in generalized health care standards, substance abuse recovery processes and treatment, mental health care, and trauma-informed care skills.

Self-starter with the ability to work independently with minimal supervision.

Bachelor’s level degree in Social Services required.

Four (4) years of experience in the human service field providing direct client supportive services.

Two (2) years of supervisory or management experience preferred.

Valid Colorado driver’s license, a clean driving record, and the ability to maintain personal vehicle insurance (must be able to drive with clients).

Spanish speaker preferred but not required.

While performing job duties, the employee will be regularly required to sit and stand for the duration of their shift; The employee is occasionally required to walk throughout the facility and to/from vehicles and properties. The employee occasionally is required to use hands to finger, handle, or feel to operate the computer or telephone; While performing the duties of this job, the employee may be exposed to airborne viruses, bacteria, or other bodily pathogens carried by residents. The employee is occasionally exposed to outside weather conditions and fumes or airborne particles when driving from one HPP location to another or participating in an outdoor resident social activity. The noise level in the work environment can range from quiet while in a private office to loud while driving, attending a large residential social event, or visiting resident common areas.

Homeward Pikes Peak offers the following benefits for those eligible (primarily full-time employees):

this is a full-time, exempt position.

Medical, Dental & Vision: Insurance: Life, accidental death and dismemberment, and short-term disability insurance – employer pays 100%.

Retirement: 401k – employer match is 2%.

Holidays: 6 paid holidays + 4 floating holidays.

Homeward Pikes Peak is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.