Client Service Support Rep

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Client Advisor is responsible for contributing to the store's sales performance by building lasting client relationships through mastery of product knowledge and selling ceremonies. They're a sales professional in the luxury goods sector and applies this professionalism in promoting the brand image. Manage sales and optimize each step of sales process ensuring all clients receive highest degree of sophistication and enjoyable service possible and foster development of loyal shoppers: Welcome and know regular customers.

Customer Service

Strong customer service skills to provide courteous and precise customer satisfaction.

Follow-up with clients through telephone calls, letters, cards and special announcements keep book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.)

Align with style and qualitative standards of the Brand throughout Sales and post-sale process.

Take full advantage of all contacts with customers in the Store and promote both the Brand and Product.

Know customers' needs, both expressed and less obvious.

Ensure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers.

Brand Values

Understand the Company’s brand values.

Communicate the brand values to customers.

Support the brand image by always adhering to dress code.

Operations

Merchandising

Maintain visual merchandising criteria and quantities per Company standards and guidelines.

Required to stand and walk for up to eight hours in a workday.

Customer/Client Focus.

Previous retail customer service experience in luxury market.

Excellent customer services skills.

Writing and communication skills proficiency (written and verbal).

Experience in luxury / high-end clienteling environment.

4+ years in premium / luxury commission sales environment.

19 - $20 per hour

#Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

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