Customer Service Officers

Job Title: Automotive Service Advisor

Location: Gilroy Chevrolet Cadillac

Department: Service

Employment Type: Full-Time, Monday - Friday, Saturday Rotation

Position Overview:

Gilroy Chevrolet/Cadillac is seeking a professional, customer-focused Automotive Service Advisor to join our service team. The Service Advisor plays a critical role in delivering an exceptional ownership experience by serving as the primary liaison between our customers and service technicians. This position is responsible for understanding customer needs, recommending appropriate maintenance and repair services, and ensuring clear, timely communication throughout the service process.

The ideal candidate brings strong automotive knowledge, excellent communication skills, and a commitment to delivering a high standard of customer satisfaction consistent with dealership expectations.

Key Responsibilities

Greet customers in a friendly, professional, and timely manner

Consult with customers to identify vehicle concerns and service needs

Prepare accurate repair orders with clear documentation of customer concerns

Recommend manufacturer-required maintenance and additional services based on vehicle condition and mileage

Provide detailed estimates for labor, parts, and repair timelines

Serve as the communication link between customers, technicians, and the parts department

Monitor vehicle progress throughout the repair process and provide status updates to customers

Explain recommended repairs and maintenance in a clear, professional manner

Review completed services and final invoices with customers at the time of delivery

Address customer questions and concerns promptly to ensure a positive service experience

Maintain thorough and accurate customer and vehicle service records

Support service department goals for customer retention, CSI, and revenue performance

Ensure compliance with dealership policies, OEM standards, and warranty procedures

Qualifications:

2+ years of experience as an Automotive Service Advisor, preferably in a dealership environment

Strong understanding of automotive systems, maintenance schedules, and repair processes

Experience writing repair orders and preparing service estimates

Proven ability to deliver high-quality customer service in a fast-paced environment

Strong verbal and written communication skills

Excellent organizational skills and attention to detail

Ability to manage multiple customers and repair orders efficiently

Proficiency with dealership management systems and basic computer applications

High school diploma or equivalent required

Valid driver’s license with an acceptable driving record

Preferred Qualifications:

Experience with Chevrolet and Cadillac warranty procedures and dealership service operations

Familiarity with TEKION or similar DMS platforms

Strong track record of meeting CSI and sales performance goals

ASE certification or other automotive credentials is a plus

Compensation and Benefits:

Competitive base pay plus performance incentives

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and professional development

Career advancement opportunities within a growing dealership organization

Employee vehicle purchase and service discounts

Free College Education courses for employees and their family members.

Why Join Gilroy Chevrolet/Cadillac:

At Gilroy Chevrolet/Cadillac, we are committed to providing a first-class customer experience and creating a supportive, professional workplace for our team. We believe our employees are the foundation of our success, and we invest in their growth, development, and long-term career opportunities.

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