Head of Operations & Business Management

Job FamilyOperations - GeneralAbout UsAt Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.What We DoTransamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* Job Description SummaryResponsible for leading the agent commission system of life and/or annuity products, ensuring the highest standards of service delivery to customers and agents. Oversee the performance of multifunctional operations teams including service providers, with a focus on strategic planning, operational excellence, and customer-centric initiatives. Collaborate with senior leadership to develop and implement organizational strategies, drive innovation, and enhance overall service quality. Mentor and develop senior managers, fostering a culture of excellence, accountability, risk management and continuous improvement.Job Description Job Description SummaryResponsible for leading the agent commission system of life and/or annuity products, ensuring the highest standards of service delivery to customers and agents. Oversee the performance of multifunctional operations teams including service providers, with a focus on strategic planning, operational excellence, and customer-centric initiatives. Collaborate with senior leadership to develop and implement organizational strategies, drive innovation, and enhance overall service quality. Mentor and develop senior managers, fostering a culture of excellence, accountability, risk management and continuous improvement.Oversee day-to-day operations to ensure smooth functioning and timely delivery of services.Manage operational budgets and resources, ensuring optimal allocation of funds.Identify and implement opportunities for improvement throughout Operations and provide proposals to executive leadership.Assist, facilitate and lead committees, teams and projects.Promote teamwork, collaboration and implementation of best practices throughout the Operations function.Collaborate with colleagues to improve performance and coordinate activities between cross-functional teams.Serve as an escalation point for teams to ensure a high level of customer satisfaction.Prepare and deliver on-going management reports to a variety of audiences.Work on cross-functional projects representing leadership direction for the department.Ensure visibility and transparency to internal and external stakeholders on the health of operations, including identification of critical needs/dependencies and risks.Use data to drive decision-making and provide insights into operational performance and customer experience.QualificationsBachelor’s degree in a business field or equivalent experience10 years of experience working in an operations environment, preferably in the insurance/financial services industryFive years of management experienceLeadership skills to oversee teams and drive performance resultsProblem-solving, analytical and decision-making skillsCommunication and interpersonal skills to interact with staff and all levels of managementAbility to handle multiple responsibilities under pressureAbility to grasp technical and complex concepts, and convey to staff and internal/external customersAbility to build strong and productive partnerships with leaders at all levels of the organization, both internally and externally with vendor partnersLeadership presence and communication to convey strategic objectives, success strategies, and outcomesSolid analytical skills, with the ability to articulate KPI’s and financial objectives, as well as assess financial and operational objectives and performanceInitiative-taking, results driven, and problem-solving abilityHighly organized with ability to drive competing prioritiesStrong influencing skills through verbal communication and high impact, data-driven presentationsProficiency using MS Office tools (Outlook, Excel, Power Point, Word)Preferred QualificationsIn-depth knowledge of insurance practices and principlesProject management experienceExperience managing in office and virtual teamsWorking ConditionsHybrid Office EnvironmentOccasional Travel %