Warehouse Responsible and Delivery

The Warehouse Manager is responsible for the overall success of more than one warehouse operation through the accurate and safe receipt, storage, retrieval and timely dispatch of customer products and goods. This role is focused on providing our customers an exemplary level of service by driving inventory accuracy, warehouse organization, task-prioritization, and staff leadership.Motivates, organizes and encourages teamwork within the workforce to ensure set productivity targets are metTraining staff and monitoring their performance, progress, and service levels.Responsible for general administrative duties such as providing timely responses to inquiries, timecard management and submittal, coordination of supplies with Purchasing Department, submittal of expense reimbursements for approval, etc.Responsible for hiring, onboarding, daily management, performance management, promotion/demotion, coaching and discipline processes for assigned employees up to and including termination.Partners cross-functionally to mobilize resources and aligns around the common goal of obsession with superior customer service.Promotes SOPs, follows processes and drives high attention to detail to ensure customer needs are met/exceeded on a daily basis.Partners with internal departments to investigate and resolve customer concerns, resolve open operational tickets and support general inquiries.Oversees customer inventories, monitoring orders and processing shipments.Ensures quality, delivery and budget objectives are met/exceeded.Assists in the development of, and ongoing recommendations for, warehouse design by planning layout, product flow, and product handling systems, evaluating and recommending new equipment.Develops and provides ongoing recommendations for warehouse operations system improvements by analyzing process workflow, manning and space requirements, and equipment layout; Assesses, analyzes and interprets quantitative and qualitative metrics to determine current and future state of warehouse productivity and determine improvement opportunities.Oversees and manages customer communication by email and telephone.Manages and coordinates on-site visits for current and potential customers.5+ years of industry work experience; two years of specific warehouse experience with proven results; supply chain experience required.Prior experience of Domestic and International services within the logistics industry.Experience leveraging technology to perform daily tasks, including strong familiarity with MS.Office applications (in particular Exchange, Word & Excel), web navigation & basic hardware.Prior use with PO system, enterprise sourcing and/or inventory oversight for multiple locations.Ability to travel 10%.Ability to quickly build rapport with both customer and Smart Warehousing business units.While infrequent, employee may need to visit warehouse locations in which employee may need to lift, push, and pull up to 20 pounds. J-18808-Ljbffr SMART WAREHOUSING LLC