Head of IT Service Management

Job Description Director of Professional Services
Are you a strategic technology leader who thrives at the intersection of client advisory and team development? We are IVIONICS—an established technology services company with deep roots and long-term clients—seeking a Director of Professional Services to serve as senior vCIO to our most important clients while leading and setting direction for our consulting practice. If you're ready to build trusted, executive-level client relationships and shape how we deliver technology strategy, keep reading.

We value collaboration, professional growth, and relationship-building both in/out of the office.

• We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively.
• At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills.
• In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including medical/dental/vision, retirement plans, paid time off, and more.

The Director of Professional Services serves as a senior vCIO advisor to IVIONICS’s largest and most complex clients while leading the consulting branch of our organization. vCIOs), legal application knowledge specialists, and consulting professionals who deliver on our client commitments. Leadership & Practice Management
vCIOs), legal application knowledge specialists, and consulting staff
Define the consulting practice’s vision, service offerings, and delivery methodology in alignment with organizational goals
Establish performance standards, career development pathways, and accountability frameworks for the professional services team
Drive cross-functional collaboration between consulting, managed services, sales, and operations
Serve as senior vCIO for IVIONICS’s largest and most strategic client relationships, owning executive-level engagement and long-term IT strategy
Develop and present technology roadmaps, business cases, and advisory deliverables that align client IT investments to business outcomes
Lead regular executive business reviews (EBRs), QBRs, and strategic planning sessions with C-suite and senior stakeholders
Business Development & Operations
Own the P&L and utilization targets for the professional services practice
Drive continuous improvement in delivery quality, documentation standards, and operational processes
Identify opportunities for service expansion and new revenue streams within existing and prospective client relationships
8+ years of experience in an MSP, IT consulting, or professional services environment

• Demonstrated experience in a vCIO, IT Director, or senior advisory capacity with enterprise or mid-market clients
• Executive-level communication skills—written, verbal, and presentation
• Familiarity with IT governance frameworks, managed services models, and SLA management

Experience supporting legal, financial, or regulated professional services clients
Familiarity with legal technology and document management platforms (iManage, NetDocuments, etc.)
Experience building or scaling a consulting practice within an MSP
IVIONICS is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.