Head of Operations & Business Management

Operation Manager DEPARTMENT: Operations REPORTS TO: Director of Operations FLSA STATUS: Salaried, Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. THE ROLE Responsible for directing and overseeing all Operations functions, and custodial services. Coordinates activities across departments and contractors to ensure smooth event execution and facility readiness. Maintains compliance with laws, codes, and safety standards; develops policies, procedures, and training programs. Manages budgets, inventory, contracts, and vendor negotiations. Oversees preventive maintenance, emergency procedures, and special projects such as construction or expansion. Acts as a liaison with external agencies and serves as Manager on Duty when required.

Essential Duties and Responsibilities Directs, supervises, and schedules all aspects of Operations, including Building and Grounds, Event Conversion, ADA compliance, and Custodial Services.

Coordinates Operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events.

Implements and updates facility rules, regulations, policies, and procedures.

Ensures all events are built, advanced, and fulfilled at the highest level with the event management and event operation team.

Ensures that the Operations Department receives pertinent information for the most effective use of the facility and staffing.

Authorizes the requisition of equipment and supplies within budget guidelines.

Provides yearly inventory of all equipment.

Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed.

Develops policies and procedures to ensure best practice of compliance with laws, regulations, and company standards.

Develops a program to train all employees on Fire/Life Safety, Emergency, and OSHA procedures.

Investigates, analyzes, and resolves operational problems and complaints.

Conducts periodic staff meetings to discuss procedures, problems, and policy changes.

Negotiates with vendors, unions, contractors, and/or service providers.

Develops and implements preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations.

Acts as a liaison to public utility, environmental, and energy agencies.

Serves as MOD (Manager on Duty) as required.

SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; and addressing complaints and resolving problems.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE Bachelor's Degree, preferably with a major in Management or Maintenance Engineering.

Minimum of 2 years’ experience in Supervising or Managing in a similar facility.

Ability to prioritize and manage multiple projects simultaneously.

ability to interact with all levels of staff, including management.

Knowledge of Microsoft Office, including Excel.

Ability to work with limited supervision and as a team member.

Requires ability to work at events plus flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.

COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Medical insurance

Dental insurance

Life and disability insurance

WORKING CONDITIONS Location: On site - Lansing Center Complex

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.