Head of Operations & Business Management

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE's Electric Operations team is looking for qualified candidates to fill an open Manager Electric Operations position!

This position holds critical leadership responsibility to lead, direct, and manage the functional activities for electric distribution and transmission, ensuring the safe, reliable, compliant, and cost-effective operation of PSE's system. This role directly oversees essential functions related to the operation, monitoring, maintenance, and construction of associated systems—including first response, system operations, substation operations, and related relay and metering services—all of which are fundamental to keeping power flowing safely and reliably to our customers.
As a key leader within the organization, you will lead, direct, and manage the planning, organization, and deployment of operational resources, making strategic decisions that directly impact system performance, workforce safety, and service reliability across PSE's electric distribution and transmission network. This is a high-visibility role requiring strong leadership skills and sound judgment to drive operational excellence and support PSE's mission of delivering safe, reliable energy to our communities.
Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.
This job is considered “safety sensitive” as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.
Employee Safety, Development & Team Building - Provides employees with coaching, feedback, and developmental opportunities and builds effective teams:
Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.
Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable.
Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.
Challenges and inspires employees to achieve business results.
Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
Conducts and ensures the completion of performance reviews.
Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results.

Develops and manages department budget while meeting company and departmental goals including Service Quality Indices (SQIs).
Oversees the planning and scheduling of work and assignment of personnel to improve the efficiency of operations.
Assures that all work performed is compliant with PSE Operating Standards, PSE and all required safety standards, Field Procedures, PSE/IBEW Collective Bargaining Agreement, State and Federal Codes. Establishes work force management systems and reviews reports to support changes in work methods, and changes in crew size, make-up, and personnel needed to maintain worker productivity. Establishes standards for employee productivity and performance, and monitors results.
Maintains a current knowledge of construction standards, work methods, and technology available to improve the efficiency of operations.
Develops policies, methods and procedures for the safety of personnel and efficiency of operations.
Develops and maintains strong relationships with constituents both within the organization and across PSE’s business units, as well as PSE’s service providers.
Oversees and directs customer service activities ensuring all commitments are met. Works with internal and external customers to resolve issues and provides a high level of customer satisfaction.
Develops and implements appropriate training programs and monitors the professional development of employees in the work unit.
Associate’s degree, 2 years technical school or college, journey-level qualified electrical worker certification; or equivalent combination of education and work experience.

• 7 years utility/business experience in operations.
• Demonstrated ability in operations, financial management, organization and planning, as well as operational understanding of major utility functions.
• Solid understanding of safety requirements for electrical workers.
• Management skills, including the ability to organize, prioritize and evaluate work as well as the ability to supervise and direct staff is essential to success in this position.
• Ability to communicate effectively, orally and in writing, with a wide variety of individuals and groups internal and external; work independently on diverse and demanding projects; keep informed of advances in utility and business technology.

PSE business acumen.
Thorough knowledge of public safety concerns and occupational hazards associated with electric distribution system construction, maintenance and operations.
Proficient in spreadsheet, word processing and database applications.
Knowledge of CLX, SAP, OMS and DMS.
At PSE, we value our employees and provide them with opportunities to excel. The pay range for this position is $106,600.00 - $253,200.00, and this position is eligible for annual goals based incentive bonuses.
Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.
We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.
Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at View email address on us.fitly.work.