Clinic Liaison Full Time

Patient Services Liaison
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
The Patient Services Liaison serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient coordination of clinical trial visits. This person's responsibility includes all patient service functionality including scheduling patients, handling the various of software's and applications, helping patients with applications, diaries. The position involves close cooperation with researchers, study coordinators to ensure the highest quality of care.
Serve as the primary point of contact for patients, providing clear and timely communication regarding study procedures, visit schedules, and expectations
Coordinate, schedule, confirm, and reschedule patient visits in alignment with protocol requirements and site capacity
Maintain accurate site calendars and patient visit diaries, ensuring alignment across investigators, coordinators, and site staff
Support patient use of study-related applications, diaries, and required documentation as required if delegated on the study
Perform day-to-day administrative tasks to support smooth site operations, including documentation preparation, filing, and record maintenance
Manage site diaries, calendars, and appointment systems to ensure visibility and accuracy of all patient visits and site activities
Prepare visit-specific materials, documents, and devices in accordance with visit schedules and study protocols supporting site operations
Ensure accurate registration of appointments and timely updates in operational systems
Work closely with investigators and site staff to ensure seamless patient flow and visit execution
Build and maintain strong relationships with patients to support retention and a positive site experience
couriers, cleaning services, equipment suppliers) to support site readiness
Strong computer skills with demonstrated abilities using clinical trials database, MS word and excel
Curiosity and passion to learn, innovate, able to take thoughtful risks and get things done
Ability to work independently in a fast-paced environment with minimal supervision
Bachelor's Degree required or equivalent experience
Knowledge of Microsoft tools (Excel, Word, PowerPoint, Outlook,...)
Knowledge of English - communicative
Location : This is an on-site position with regional commute requirements
Travel : Occasional travel within the region will be required as part of the role. Overnight travel will be minimal (%).
Physical demands associated with this position Include : The ability to use keyboards and other computer equipment.
The expected pay range for this role is $17.00 - $26.00 USD per hour for full time team members.
Benefits & Perks (US Full Time Employees)

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.