Head of Delivery Management

Delivery Manager - Mission Viejo, CA

Oversee all new vehicle deliveries, lease‑returns, trade‑ins, and on‑site inventory at Lucid’s new Studio and Delivery location in Mission Viejo. Lead a team of Delivery Associates and Vehicle Operations Specialists to ensure seamless transactions and exceptional customer service.

Lead the field Delivery team to ensure smooth, accurate transactions and exceptional customer service.

Coordinate transitions across all delivery stages—financial clearance, documentation handling, and delivery ceremonies—working with Field Sales, Lucid Financial Services, and logistics partners.

Coach and develop the Delivery team through one‑on‑one coaching, training, group discussions, role‑playing, and other effective methods.

Handle customer trade‑ins, titling paperwork, and transfer of non‑Lucid vehicles through third‑party processes.

Partner with Remarketing to conduct Pre‑Delivery Inspections on trade‑in vehicles and upgrades.

Ensure vehicle inventory quality, condition, and readiness.

propose solutions and use Salesforce reporting and analytics.

Manage customer escalations that arise during delivery.

Monitor the delivery pipeline, pairing customers with Delivery Associates and ensuring prompt service.

Analyze operational performance, share insights, and implement corrective actions for deviations.

Provide support to delivery associates when capacity issues arise and assist with daily operations as needed.

Execute Lucid’s marketing and visual presentation standards, ensuring a frictionless, brand‑aligned experience.

Adapt problem‑solving techniques to diverse customer needs and collaborate with Lucid Financial Services and other stakeholders.

Ensure compliance with state and local regulations, internal policies, and accurate transaction completion.

4-8 years of leadership experience in the automotive, transportation, or logistics industry.

Bachelor’s degree or equivalent work experience in business, sales, or a related field; high school diploma or GED required.

Strong problem‑solving abilities with a data‑driven, business‑owner mindset.

Experience using CRM (Salesforce) to analyze reports and drive performance.

History of making data‑driven decisions and holding teams accountable to KPIs.

Talent for nurturing, developing, and leading customer‑oriented teams.

Willingness to work weekends and extended retail hours, particularly at month or quarter ends.

drivers under 21 must have held a license for at least 3 years and complete Lucid training upon hire.

Proficiency in Microsoft Office and Salesforce.

Benefits include medical, dental, vision, life, and disability coverage; paid time off, paid holidays; 401(k) retirement plan; equity program; and a discretionary annual cash incentive.

We celebrate diversity and provide an inclusive workplace for all qualified applicants, regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by law.

We provide reasonable accommodations for qualified individuals with disabilities. Candidate Data Privacy
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