Evening Front Desk Receptionist - Part-Time

Homewood Suites San Diego Mission Valley/Zoo is a welcoming, team-focused place to grow your hospitality career. With guest offerings like complimentary breakfast, evening socials, and a modern setting, it's a great spot to build meaningful connections and enjoy each workday.
Front Office
REPORTS TO: Front Office Manager
Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.
Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance.
Acquaint guests with city attractions, community events and nearby areas of interest.
Help resolve guest issues and respond to special requests. Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Maintain confidentiality of all guests and hotel information
Actively participate in ongoing training.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
Strong customer-relations skills with a total commitment to guest satisfaction. Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
Knowledge of hotel facilities and features.
Knowledge of area and surrounding communities.

Customer Service experience preferred.
May include crowded office setting or "close quarters".
- General office environment with limited physical activity.
Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company's use of the personal information it collects, receives or maintains for the business purposes identified above.