Customer Experience/Service Writer

Jones Powersports is looking for a motivated, organized, and customer-focused Service Advisor / Writer to join our fast-paced Powersports Service Department. If you enjoy working with customers and have a passion for motorcycles, ATVs, and UTVs, this is your opportunity to build a career in the powersports industry.

Greet customers and accurately assess service needs

• Write repair orders and detailed service estimates
• Schedule appointments and manage service workflow
• Communicate clearly with customers on repairs, timelines, and costs
• Deliver a high-quality customer experience every time

Service advisor/writer experience (powersports or automotive preferred)

• Strong customer service and communication skills
• Proficient in computer systems and dealer management software, with experience using Lightspeed a plus
• Competitive pay (hourly + performance incentives)
• Jones Powersports is proud to be part of the Jones Family of Dealerships, a trusted name with deep roots in Lancaster County. With a long-standing reputation for quality, integrity, and customer service, we’ve been serving the local community for over 65 years and continue to grow. Our team is passionate about powersports and committed to delivering an exceptional experience for every customer.

Jones Powersports is an Equal Opportunity Employer and consider all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.