Head of Service Management

Develops and presents new recipes and ideas for customers to try with different meats, fish, and other gourmet market items. Maintains product levels and quality control in market and seafood department by adhering to all regulatory food safety practices. Manages achievement of department sales and profits using acceptable business practices. Promotes customer service and sales building practices.

Assists Market Manager with responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding and disciplining partners; and scheduling, addressing complaints, and resolving problems.

Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.

Responsible for maintaining and improving sales performance, financial results, public relations, product quality, and work standards.

Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork.

Cuts, weighs, packages, and labels product. Uses non-precision and precision tools and/or instruments to cut or saw unfinished meat products into desired sizes, shapes, and/or weights.

Enforces quality control and food safety standards by ensuring products are stocked and rotated properly, packaging and pricing products, and placing them on trays for display. Makes fine judgements about aroma, texture, and color to inspect prepared foods for freshness. Processes meat by removing fat, tenderizing, grinding, and/or cutting to proper thickness and size.

Researches easy-to-prepare foods such as kabobs, stuffed products, etc., Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints.

Advanced knowledge of market department operations.

Advanced knowledge of scheduling software systems.

Advanced knowledge of in-store ordering machine and inventory management processes.

Ability to read and operate digital equipment, meters, dials, and/or calibrated scales.

Ability to safely operate and maintain department equipment.

Ability to operate a manual or electric pallet jack.

Ability to safely operate hazardous tools and equipment such as a bailer, etc.

Ability to effectively communicate (in written and verbal form) with customers and partners.

Ability to work flexible schedules including nights, weekends and holidays.

Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.

Must report any potential hazards that cannot be immediately remedied to a supervisor.

Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.

High school Diploma or GED required and two or more years of related experience; Prerequisite experience as a meatcutter, apprentice, and/or manager trainee preferred.

Food Handler certification required

Manager Food Safety certification required.

Work is generally performed in a retail store.

Frequently exposed to equipment with sharp blades or edges.

Brookshire Grocery Company strives to provide a safe, drugand alcohol-free environment for its partners and customers. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information or military status and any other trait protected by law.

Brookshire Grocery