Client/Customer Support Rep

This opportunity is an in-person position located in downtown Chicago at the Sheraton Grand Chicago Riverwalk at 301 East North Water Street, Chicago, IL 60611***

Act as a supporting cast member in the Client Services Department. Assisting our Client Services Team with their day-to-day duties as well as supporting the Senior Leaders of the Team. Reports directly to the Associate Director of Client Services/Director of Client Services.

Develop Exhibitor Kit manuals, including show schedule information, pricing models, freight details and customer/facility-provided forms and working with team to prepare final electronic manual for our exhibitors

Handle exhibitor list entry and subsequent updates, edits and changes

Attends show management, operations, and Show Planning meetings to ensure there is follow up in action items and effective communication between departments

Perform Client Services Representative functions as outlined in standard operating procedures

Perform other assigned tasks in all GES applications pertaining to Client Services functions

Proficiency in recurrent Show Organizer invoice auditing, ensuring all company-mandated policies are adhered to in regards to billing, pricing and contractual discounting

Partner with City Finance teams to prepare and manage monthly show financial reporting Excel tools

Assists Client Services Manager at show site as needed by handling a specific area or function, order entry, updating the official invoice, and assisting with association needs

Serves as in-house contact for Client Services Manager while they are at show site

Produce miscellaneous/small projects as needed

Performs other duties as assigned and deemed necessary of the position under the direction of the Associate Director of Client Services/Director of Client Services

Two (2) years' experience in the tradeshow, convention, hospitality industry or special event planning preferred

Requires ability to adapt to multiple settings and shifting responsibilities

Opportunity to work nights, weekends and at showsite

Typically performs work on the event floor, in noisy and crowded areas

Requires working both alone and with others in a team atmosphere

Requires working with union and non-union employees

Some positions may also offer additional earnings, such as bonuses, incentives or commissions. Our team members are our family, so we help our team members care for their families. We offer a comprehensive benefits package to all full-time employees. Healthcare/vision/dental insurance

• Employee assistance program
• Community involvement opportunities
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities