Customer Service Officers

Protective Services Officer Armed II Part-time - Bethesda North * Make a difference every day as a Protective Services Officer at Bethesda North Hospital. Join a compassionate, servant led team committed to excellence in guest and patient care service while working in a supportive, high-energy environment.

We offer career growth opportunities , a comprehensive benefits package (for Part/Full-time), and shift differentials as appropriate for your shift worked.

Work Schedule: Part-time (24 hours per week)

Shift Varies

Weekend and holiday rotation (pay differential for these)

Incentives & Benefits: For part-time, there is a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. 1-2 years Technical experience in Criminal Justice, Private Security, Police experience or Military preferred

Excellent communication and customer service skills

Current Private Security handgun certification or ability to obtain certification within 45 days of hire

Patrol buildings and grounds to deter/prevent law and policy violations. Maintain communications with the Communications Center and other Protective Services personnel by two-way radio, phone and other communication devices. contact unauthorized persons to determine service needs, ask questions, re-routing or detainment appropriate to the facts known at the time. Report safety and fire hazards observed on routine patrols and inspections; look for violations of the Joint Commission, OSHA, NFPA and Fire Code safety violations. Officers may be assigned On-Call responsibilities and may be reassigned to other locations and work schedules including weekends and holidays as needed to fulfill mission of department. Respond to and investigate routine and/or urgent complaints reported by patients, parents, visitors and team members and implement service recovery as appropriate. File appropriate documentation by the end of the shift. Conduct follow-up investigations as directed and file appropriate reports by the end of the shift. Pass on information to others during shift huddles. Emergency Response to distress calls, panic alarms and emergency calls for disorderly conduct, disruptive persons or combative patients within 3 minutes of activation. evaluate the situation and act appropriately with TriHealth policy guidelines. Serve as a source of authority; Provide help in times of emergency and stress. Act as liaison and partner with police and fire agencies as needed. Enforce TriHealth policies and procedures.

An officer must be willing and able to protect him/herself from harm using education and tactics following use of force policies. An officer must be able to protect staff and patients from harm any threat officers must carry a firearm at all times. When conducting business for TriHealth Corporate Security officer must conform to Corporate Security Policies concerning defensive equipment.

TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS… Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

Work on improving quality, safety, and service

Respect: ALWAYS… Respect cultural and spiritual differences and honor individual preferences.

Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Show courtesy and compassion with customers, team members and the community

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