Head of HR Services (m/w/d)

Shared Services HR Director
Managed Services: HR
Hybrid Flex (Onsite work in Western and Central NY may be required)
Exempt, Full Time, 40 Hours
Put the CARE in your CAREER!
Our vision guides us all in the right direction: a world of communities where everyone flourishes. We work with government, education, and non-profit institutions to strengthen their day-to-day operations, build successful teams, plan for the future, and increase their impact. We help organizations rise so communities can flourish. If you’re looking for a career with purpose that creates lasting change in the community, we encourage you to apply.
We are seeking a talented Shared Services HR Director to join our team of nearly 500 employees.
The Shared Services HR Director serves as a fractional HR Director and trusted HR partner for client organizations who contract with CCSI for shared HR services. Acting in an outsourced HR Director capacity, this role provides day-to-day, compliant HR operations and ensures systems, policies, and best HR practices are implemented effectively.
This is an outsourced role and serves as an HR partner to client leadership teams and advises clients on HR compliance and best practices; This role offers the opportunity to make a meaningful impact across multiple mission-driven organizations, contribute to a growing shared services model, and work within a collaborative professional team committed to nonprofit sector capacity building.
Fractional support for multi-client portfolio of small to mid-size nonprofits in NYS with revenue under $5M.
Hybrid: On-site and remote, depending on client needs

Shared Service Line Collaboration:
Support the development of scalable systems, repeatable HR methodologies, frameworks, toolkits, and templates for long-term sustainability
Provide input into shaping and scaling service offerings within the Human Resources vertical
Confers with and escalates to fractional CHRO assigned to clients about complex, high risk HR cases, and new requests outside contracted scopes of service.
Serve as the primary compliance resource for federal, NYS, and local employment regulation, including regulatory body requirements (DOH, OMH, OASAS, OCFS, OPWDD); Perform HR assessments with client organizations to determine scope and priorities
Policy and employee handbook development, administration, and interpretation
Employee relations support
Mitigate organizational risk through proactive compliance and best practices
Recruitment support (spectrum from job postings to full-cycle recruitment)
Performance management
Delivering HR compliance and supervisor training
Oversee and/or implement HR best practices, including:
Recruitment support (spectrum from job postings to full-cycle recruitment)
Performance management
Delivering HR compliance and supervisor training
Ensure consistent, quality HR service delivery for client organizations
Minimum of a bachelor’s degree in business, human resources management, organizational development, healthcare administration, public policy, public health administration, or related field; or equivalent education and experience and/or work experience or equivalent education (see CCSI’s Education and Experience Equivalency Chart)
Minimum of 8 years of experience as an HR Business Partner, HR Manager or HR Director with demonstrated experience managing full-cycle HR operations and employment compliance, preferably in organizations or business units with 100-300 employees.
Experience working with multiple clients, or outsourced delivery is preferred (such as an ASO, MSO, PEO, or HR Professional Services is preferred.)
Experience with various HRIS systems (examples: ADP Workforce Now, Paylocity, Paycom, Paycor, Paychex Flex, UKG, Bamboo HR, Gusto, etc.)
Excellent customer relationship skills, with the ability to assess needs, troubleshoot problems, develop solutions, and manage expectations.
Ability to travel as required or requested to work with CCSI customers.
Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.
An organization that is committed to racial equity and anti-racist practices.
For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations’ potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal.
At CCSI, you are not just part of a team, you are part of a community. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. CCSI does not accept inquiries from third-party recruiters or search agencies.
CCSI participates in E-Verify, a federal program that confirms the employment eligibility of all newly hired employees by comparing information provided on the Form I-9 with records from the U.Department of Homeland Security and the Social Security Administration.
Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.