Head of Programme Management

Roles and Responsibilities:

Lead a multi-disciplinary team of stakeholders from within and outside the W&A umbrella to complete an assigned project on time, to specifications, and with accuracy and efficiency

Lead project programs from requirements definition through deployment, preparing and managing schedules, scopes, budget estimations, and implementation plans, including risk mitigation

Manage the design and permitting programs throughout the lifespan of the overall project

Develop overall project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

Develop an overall project plan to track progress, including outlining the tasks involved in the project and delegate to team members based on expertise, work experience, and time constraints

Develop and manage overall project timelines, including phases of implementation, completion dates, and milestones along the way

Conduct cost analysis, estimating expected costs for the project

Prepare, implement, and manage a budget based on estimates

Create and maintain comprehensive project documentation

Measure project performance using appropriate systems, tools, and techniques

Maintain client communication and contact in alignment with company requirements and expectations

Act as a liaison between company, customers, and vendors

Monitor client billings, obtain payment from clients, and resolve client disputes

Ensure compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices

Assist in the coordination and creation of proposals and grants in regard to opportunities with the community

Conduct real-time and post-project evaluations, report project outcomes and/or risks to the appropriate management channels, and escalate issues as necessary

Participate in the QA/QC process

Meet or exceed W&A billable hour expectations for this position

EOS participation

Continue to develop professionally by maintaining technical proficiency and participating in continuing education opportunities

On a typical day, a Program Manager may:

Communicate and collaborate with internal and external contacts about project details

Act as a client/owner representative

Lead Due Diligence process

Provide design input based on client's preferences, regulatory requirements, and best practices

Coordinate design and permitting approval from jurisdictions for horizontal layout, grading, site disturbance, stormwater management, landscape, and utilities

Review plans and identify issues, involving a Technical Specialist as needed

Interpret zoning research

Identify and engage local site investigation consultants, civil contacts, and land use Attorneys

Cross-coordinate site design with Architectural team

Address questions, concerns, and/or challenges throughout the project

Contact a client regarding payment for services

Set up and maintain a project in project management/billing software

Review and approve project time and invoicing

Skills:

Aligns with company values: Committed, Accountable, Resourceful, Expanding, and Socially Responsible

Excellent verbal and written communication skills

Excellent interpersonal, negotiation, and conflict resolution skills

Excellent organizational skills, including multitasking, time-management, and attention to detail

Industry site design and development knowledge

Ability to prioritize tasks and to delegate them when appropriate

Working knowledge of SmartSheets and BlueBeam

Working knowledge of AutoCAD Civil 3D is a plus.

Competency in Microsoft Office Suite applications, including Teams, Excel, and Outlook

Risk Management knowledge