Front Desk Registrar Full time

University Hospitals Urgent Care - Deliver Exceptional Patient Care with Purpose
Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.
LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!

• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Employee Assistance Program (EAP) & Wellness Initiatives
• Maintain confidentiality while collecting and organizing important patient and business documents.

Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
Financial Responsibility : Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
Administrative Duties : Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
Quality Assurance : Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
Travel Requirement: Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.
Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
Experience: 1+ year of experience in a medical office or healthcare setting preferred
Experience using Electronic Medical Records (EMR) software, EPIC preferred
Ability to work 12-hour shifts, including some weekends and holidays
At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service.