Remote Call Center Nurse (LPN)

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LPN Telephonic Nurse (Call Center)
Cross Functional Remote, US

As a pharmaceutical support industry leader , UBC is devoted to empowering health solutions for a better tomorrow . We take pride in improving patient outcomes and advancing healthcare. At UBCwe provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

UBC fosters a culture built on our Core Values being: We believe in an inclusive workplace that foster creativity.

Provides telephonic professional nursing services in support of client funded contracts. This includes telephonic patient support and resources, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals.

Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources for patients. Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care. Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes Educator: Participates in program specific customer meetings and training sessions. Performs special projects and performs other duties as it pertains to specific contract performance 10 %

Minimum- associate degree and professional nursing license

Registered or Practical Nurse License (RN or LPN) in good standing in the state in which you work and/or cross-licensed in other states

Telephonic nursing roles are required to have a Compact State License in eligible states; Telephonic nursing roles are required to have a California State License, and the employee must be willing to obtain additional Single State Licenses upon request.

Basic database and office navigation skills

Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone; ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials. At UBC, employee growth and well-being are always at the forefront. Remote opportunities

Growth opportunities for promotion

Tuition reimbursement (after 90 days of employment)

Flexible work environment

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

Adoption assistance

Short term disability (after 90 days of employment)

Long term disability

Life insurance

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

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