Head of Programme Management

SPECIAL SERVICE FOR GROUPS, INC

Job Description Title: Program Coordinator FLSA: Non-Exempt, Full time Pay Range or Rate: $23.00 to $32.50/Per Hr.

Division: HOPICS/Pathway Home
Supervisor: Program Manager
Revised: 5/5/2026

Summary
Under the direction of the Housing Stabilization Program Manager the Program Coordinator will be responsible for providing leadership, facilitating, and tracking training, onboarding, supporting staff, field-based de-escalation support, internal file auditing and new documentation implementation to ensure high quality provision of services. The Program Coordinator will be responsible for providing advanced level support all Housing Stabilization programs in the following core areas:

Essential Functions

Must know, understand, and be able to articulate the mission, vision, and core values of HOPICS.

Work collaboratively with Program Managers, Supervisors, Deputy Directors, and Direct Service Staff.

Meet with management staff on a weekly/monthly basis to discuss findings.

Assist with creating new and innovative practices for case management, resident monitor teams.

Obtain and maintain the working knowledge of all LAHSA/LACDA Funded Programs and their eligibility criteria.

Provide support to the program staff in formulation of program procedures and timely dissemination to staff.

Screening applicants - Scheduling Initial Interview (Coordination)

Assist in developing and implementing client life-skills classes.

Assist with coordination of special events/Meetings.

Coordinate and Maintain calendar for Case Manager/Program Manager supervision, as needed.

Provide administrative support/coordination with special projects as necessary.

Prepare reports in conjunction with program managers in accordance with funding requirements.

Assist with development of new processes as needed.

Implement new documentation requirements as needed for ALL staff directly under the program.

Must travel between HOPICS program locations to support Housing Stabilization programs.

Understand and accurately articulate the HUD definition of homelessness and chronically homeless.

Attending and recording all programs, department, funding specific and other associated meetings, and training as required or needed.

Create complex excel spreadsheets that include macros enabled functions.

Some evenings and weekends are required.

Perform any other appropriate responsibilities as assigned by the Program Manager/Supervisor.

Ability to understand and carry out oral and written direction.

Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.

Maintain appropriate boundaries with staff and partners; and adhere to SSG's Code of Ethics and HOPICS' Core Values.

Work with case managers to complete furniture requests, needed for time limited subsidy clients, and invoice tracking.

Enter program services as needed for time limited subsidy/housing navigation/prevention programs.

Run Bi-weekly Reports for all housing stabilization programs.

Represent the Agency in a professional manner at meetings and community events.

Prepare and arrange clients placed in inter-motel sites.

Connect with Motel vendors to determine availability in accordance with our client's needs.

Prepare and submit all invoicing for motel vouchers.

Complete data tracking and Audits for Housing Stabilization Programs including digital information.

Regular attendance required.

Other duties as needed.

Training

Assist with curating necessary training for case management teams.

Facilitate internal training for TLS programs as appropriate.

Track and monitor training for case management teams.

Identify needed external training across TLS programs.

Develop workshops and train staff to improve documentation and contract compliance.

Develops systematic way to monitor client files, HMIS data quality and integrity.

Facilitate TLS onboarding and orientation process to incoming case managers.

Auditing & Program Compliance

Assist with development of new processes as needed.

Audit LAHSA/LACDA documentation and client files across Housing Stabilization programs.

#J-18808-Ljbffr Special Service for Groups, Inc.