Flex Teller

Customer Service RepresentativeLocation: 2388 Route 286, Pittsburgh, PA 15239Hours: Monday - Thursday 8:30 am - 5:00 pm, Friday 8:30 am - 6:00 pm, Saturday 9:00 am - 12:00 pm (Must be flexible around branch hours)Function: Operates a customer service window to provide customers with exceptional customer service on a variety of transactions. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner.Develops a working skill set, a strong knowledge of policies and procedures, and bank products/services available to customers.Establishes accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.Demonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis.Applies a combination of knowledge of the computer systems, service skills, product knowledge and knowledge of policies and procedures to successfully execute operational excellence with operation of a customer service window in an efficient and accurate manner and providing exceptional customer service on a variety of transactions, including the following:Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction and complete required steps to protect customers and the bank from fraud (including, but not limited to, verifying balances, placing holds and documenting proper identification).Accepting deposits, verifying endorsements, and issuing receipts.Accepting checks for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization.Accepting savings deposits and withdrawals and performing related duties.Providing additional customer services, including bank money orders, and other services.Balancing cash drawer daily.Assisting in vault balancing, as requestedPromotes the bank's services, answers questions regarding banking matters and directs customers to other branch team members for specialized services. Identifies customer needs through profiling each customer for other services to expand relationships.Utilize the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker.Provides services including night deposits, mail deposits and safe deposit admittance, as needed.Maintains a positive relationship with bank customers and seeks to contribute to help grow the branch by producing leads to the Personal Banker platform.Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.)Education: Requires a high school diploma or equivalent basic academic education.Experience: One to two years general experience and the successful completion of the retail training program.operates electronic equipment: operates office equipment: Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesSalary Range: $16.00 - $22.56