Head of Operations **URGENT**

Job Details

Job Title: Operations Manager

Location: Miami, Florida

Type: Direct Hire

Compensation: $90,000.00

Work Model: Onsite

Hours: 40.0

Responsibilities

Assist the Managing Director in the management of all responsibilities related to the administration of the Housing Choice Voucher (HCV) Program

Plan, organize, and supervise the work of administrative, professional, and technical employees involved in the day-to-day administration of the program

Understand and follow HUD regulations, the Administrative Plan, and procedures

Ensure staff supervised understands, follows, and is trained on HUD regulations, the Administrative Plan, and procedures

Ensure full compliance with assigned SEMAP indicators, including Annual/Biennial HQS Inspections, HQS Enforcement, and HQS Quality Control Inspections

Ensure full points in assigned SEMAP Indicators

Provide leadership and direction in establishing program goals, objectives, and policies

Plan strategies specific to the area of supervision

Investigate and resolve problems involved in the management of the program specific to the areas of supervision

Make suggestions for procedure and process efficiencies and streamlining

Advise the Managing Director of the status and needs of the program(s)

Write and prepare weekly, monthly, and annual reports

Maintain monthly SEMAP status data

Conduct monthly quality control file reviews, providing necessary feedback and follow up to Housing Specialists

Ensure errors are corrected accurately and timely

Develop recommendations for improvement of operations and implement such improvements within delegated authority

Demonstrate superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity

Advise Managing Director immediately of any issues or complaints regarding discrimination, legal issues, etc.

Perform other duties as assigned

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Requirements

Five years of responsible experience in the management of assisted and affordable housing programs

At least two years of supervisory experience

Bachelor's degree in business, public administration, the social sciences, or a related field

Other combinations of experience and education that meet the minimum requirements may be substituted

Knowledge of program development, monitoring, and evaluation techniques, principles and practices of public administration and public housing management, community resources available to assist residents, contract negotiation methods and legal procedure, principles, methods, and practices of municipal budgeting

Knowledge of and ability to use system of records, i.e. Visual Homes, Emphasys, QualCheck, QualTrack, Word, Excel, etc.

Problem Solving: identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics

Technical Skills: assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others

Customer Service: manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

Interpersonal Skills: focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things

Oral Communication: speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings

Written Communication: writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information

Teamwork: balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed

Diversity: demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment; builds a diverse workforce

Ethics: treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values

Professionalism: approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

Quality: demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality

Quantity: meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly

Attendance/Punctuality: is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time

Dependability: follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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