Dental Front Desk/RDA

Cross-Trained Dental Assistant & Front Desk Receptionist

Department: Clinical & Administrative

Reports To: Office Manager

Job Type: Full-Time | Non-Exempt

Columbian Square Dental, Weymouth, MA

The Cross-Trained Dental Assistant and Front Desk Receptionist plays a vital dual role in supporting both the clinical and administrative operations of the dental practice. This individual will assist the dental team with chairside procedures while also managing patient interactions, scheduling, and office communication at the front desk. The ideal candidate is adaptable, organized, and provides excellent patient service while complying with all applicable Massachusetts dental regulations, HIPAA, OSHA, and infection control standards.

Clinical (Dental Assistant Duties):

Prepare treatment rooms and sterilize instruments and equipment per CDC and OSHA guidelines.

Take and process dental radiographs (x-rays) in compliance with MA Radiation Control Program standards.

Record patient medical and dental histories and update charts accurately.

Take impressions and fabricate temporary crowns and provisional restorations (if within scope).

Ensure proper infection control protocols are followed at all times.

Maintain dental supply inventory and assist with clinical ordering.

Administrative (Front Desk Duties):

Greet patients warmly, check them in/out, and manage incoming phone calls.

Schedule and confirm appointments using dental practice management software.

Collect and post payments, issue receipts, and reconcile daily collections.

Handle billing inquiries and communicate effectively with patients regarding treatment plans and financial responsibilities.

Support office organization including filing, scanning, and faxing as needed.

High school diploma or equivalent.

Massachusetts Dental Assistant Registration (ROA or CDA), in good standing.

Radiology Certification from the Massachusetts Radiation Control Program.

Knowledge of HIPAA, OSHA, and CDC infection control standards.

Proficiency in dental software (e.g., Dentrix, Eaglesoft, Open Dental).

Strong multitasking, organizational, and customer service skills.

3 years of experience in a dental office, both front desk and chairside roles.

Familiarity with dental insurance plans and billing processes.

Experience with digital imaging and electronic patient records.

Bilingual in Spanish, Portuguese, or other languages is a plus.

Manual dexterity for operating dental instruments and computer systems.

Visual and auditory ability to interact effectively with patients and staff.

Full Time | Weekdays 8:00 AM–5:00 PM and Occasional Saturdays

Competitive hourly rate $26.50-29.00/hour

Eligible for PTO, holiday pay, and Health Benefits [medical/HSA/dental discount program/vision/401(k)].

Columbian Square Dental is an Equal Opportunity Employer and complies with all applicable state and federal laws. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, or any other protected category.