Head of Operations Management (m/w/d)

Location

Newark, DE 19713

Job Title

Operations Manager

Summary

The Operations Manager will oversee day‑to‑day center operations, including staff management, service scheduling, recruitment, customer service, reporting, and general administration. Responsibilities also include maintaining accurate staffing records, creating and managing a master schedule, and ensuring clinical cases are staffed according to budgeted hours authorized by client insurers. The role serves as a liaison between administrative and clinical staff and the primary point of contact for case assignment and staff availability.

Benefits

Medical, Dental, and Vision Insurance through United Healthcare

Paid Time‑Off: Vacation, Sick, and 8 Paid Holidays

Long‑Term Disability and Life Insurance

401(k) with 6% match and two‑year vesting schedule

Weekly pay each Thursday

Qualifications

Perform each essential duty satisfactorily, adapt to change productively, and handle additional tasks as assigned

Professional knowledge and experience in business operations, growth and development, staff scheduling, personnel management, and customer acquisition

High standard of ethical conduct and respect confidentiality principles

Honesty and integrity

Communicate with internal and external clients in a polite, courteous, and cooperative manner

Education

Bachelor's Degree or equivalent work experience

Preferred: Bachelor's degree in Marketing, Business Administration, or Healthcare Management

Experience

5 years of management in a professional environment, preferably in medical, behavioral health, PT, OT office, or similar operation

Experience building and retaining customers

5 to 7 years managing and developing staff

Prior Practice Managers and Retail Managers are encouraged to apply

Skills & Abilities

Strong rapport‑building skills and ability to manage staff

Sense of urgency

Ability to work independently toward assigned goals

Excellent time management and organization skills

Ability to manage multiple tasks, prioritize, and meet deadlines

Attention to detail

Ability to administer consistent processes across the center

Superb communication skills; listen and communicate well with management, staff, and families/clients

Professional appearance and presentation required

Computer Skills

Proficient in Microsoft Office (Word, Excel, PowerPoint) – essential

Proficiency in email and Outlook

Accurate record keeping, database work, and Excel tracking of processes

Working Conditions

Exposure to constant or intermittent sounds may cause distraction. Stress may arise due to service requirements. Hours: 7:30 a.m. – 5:00 p.m.; flexible per recruitment needs. Full‑time duties are essential. Must read/respond to emails and accept calls outside normal hours.

Equal Opportunity Employer

Kaleidoscope Family Solutions ABA and its affiliates do not discriminate and are Equal Opportunity Employers.

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