Desktop ?Help Desk Technical Support

At least 2 years of professional experience in a service desk, help desk, desktop support, or technical support environment

At least 2 years of experience imaging computers and preparing devices for deployment

At least 2 years of experience with Active Directory Users and Computers

At least 2 years of experience customizing Windows 11 and installing applications

At least 2 years of experience tracking deployed equipment with spreadsheets or inventory databases

At least 2 years of experience managing and completing technical support tickets

Ability to move and transport computer equipment between storage and deployment locations

Ability to work full-time onsite in a professional office environment

Ability to perform essential job functions safely and successfully, including prolonged sitting or remaining stationary, occasional movement around the office, and repetitive computer use

Preferred: experience with large-scale desktop refresh or hardware deployment projects, inventory management and asset tracking systems, or enterprise desktop environments

Preferred: knowledge of Windows deployment tools and endpoint management technologies

Unbox, inventory, and prepare newly purchased desktops, laptops, and peripherals for deployment

Image computers with approved Windows images, configure Windows 11 settings, and install required applications

Use Active Directory to manage computer accounts and assign group memberships

Deploy computers and peripherals to end users across various DCA divisions

Maintain deployment spreadsheets and inventory databases, and update asset records with user, location, and device details

Provide post-deployment technical support and troubleshoot hardware and software issues

Manage and complete support tickets related to deployed equipment

Prepare weekly status reports on open tickets and deployment activity

Prepare replaced equipment for surplus by removing hard drives and documenting inventory

Maintain surplus equipment records and support asset lifecycle management

Assist with desktop modernization efforts and related technical projects

Move computer equipment between deployment and storage locations as needed

Support

Windows

We create tailored solutions for public- and commercial-sector clients and work to advance neurodiversity in the enterprise. This full-time contract Help Desk Analyst role supports a clients desktop modernization initiative and is onsite in Trenton, New Jersey. The pay range is $25–$27 per hour, with exact compensation depending on factors such as location, experience, and education. Benefits include medical, dental, and vision insurance, access to a 401(k), and potentially paid sick leave or other paid time off as required by law.