Flex Banker

Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.

Training & development: Our benefits include competitive compensation with performance incentive awards, health, dental, vision, and pet insurance, 401(k) retirement plan, long‑term disability and life insurance, childcare reimbursement, tuition assistance for graduate and undergraduate programs, an award‑winning wellness program, and much more.

Support customer relationship development and transaction processing to assist the bank in meeting its sales and service goals.

Accurately and efficiently execute day‑to‑day transactional needs of the bank’s client base, including opening and processing all types of accounts (deposit and loan products), check cashing, balancing cash drawer, performing settlement procedures, and processing withdrawals and deposits for both consumer and business customers within established guidelines and authority.

Proactively cross‑sell bank products and services to existing and new customers by utilizing the current tools and tracking systems provided.

Make qualified referrals to business partners in the areas of investments, mortgage, cash management, etc.

Complete the Home Equity application process with customers, communicate and follow up on application requirements and complete the closing process.

Use a needs‑based consultative approach to recommend products or services that will enhance and complement the customer’s relationship.

Answer both routine and complex questions concerning customer accounts, products, services, policies, and procedure; troubleshoot customer issues and provide follow‑through to ensure resolution.

Maintain a solid foundation of product knowledge by taking advantage of trainings as they are offered and completing required trainings within the timeframes provided.

Use knowledge, experience, and ability to demonstrate self‑service channels to customers, including ATM, Online Banking, and Mobile Banking.

Utilize the Salesforce platform for customer interactions, conversations, and follow‑up.

Represent Rockland Trust by establishing meaningful roots in the communities it serves.

Adhere to operational, regulatory, and security policies and procedures while balancing customer relationships and risk of loss to the Bank.

Minimum 1 year sales experience in a financial or retail environment.

Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment.

Ability to work intuitively and find creative solutions should any problems arise.

Positive approach to interactions with customers and team members.

Ability to work within normal office requirements, with long periods of standing and continuous customer support.

Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.

Ability to successfully complete our training program.

We provide a comprehensive suite of benefits designed to support your health, financial security, and overall well‑being. Benefits include competitive compensation with performance‑based incentive awards, health, dental, vision insurance, a 401(k) and DC retirement plan, long‑term disability and life insurance, paid vacation, daycare reimbursement, tuition assistance for undergraduate and graduate programs, an award‑winning wellness program, and additional perks.

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.

We are an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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