Full-Time Temporary HR Generalist

Overview Join to apply for the Human Resources Generalist role at Mass Markets

Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. Join our fast-growing team and take the next step in your HR career! We’re looking for an experienced Human Resource Generalist to support and implement key people initiatives, foster positive employee relations and retention, ensure compliance with state and federal regulations, and provide comprehensive HR support across the organization. The ideal candidate is a confident communicator, personable, creative, dependable, and driven. Previous experience in call center operations or client services is highly desirable.

This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. We are looking for HR professionals with the ability to identify problems and to drive solutions.

Provide general HR support in collaboration with operations teams

Maintain accurate and timely entries in HRIS systems

Ensure consistent and fair application of HR policies and procedures

Maintain employee records in accordance with legal requirements

Communicate and implement updates to HR policies and procedures

Align HR strategies with business goals and recommend improvements

Promote employee engagement through a proactive, hands-on approach

Handle employee relations matters, including conflict resolution and problem-solving

Adapt to a dynamic and evolving work environment influenced by economic and policy changes

Drive innovation in HR practices and continuous process improvement

Lead initiatives related to employee relations, retention, and recognition

Must exhibit good business judgment and acumen by being both confident and flexible in their views. 2+ years of experience as an HR Generalist

Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience)

Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)

Familiarity with training tools and techniques

Effective time management, planning, and multitasking abilities

Skilled in planning, coordination, and adapting to various learning styles

Preferred Qualifications Experience in military or government (local, state, or federal) environments

Background in contact center operations

SHRM-SCP or equivalent HR certification

Paid Time Off: Earn PTO and paid holidays to take the time you need.

Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Retirement Savings: Secure your future with retirement savings programs, where available.

Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.

Life Insurance: Access life insurance options to safeguard your loved ones.

Paid Training: Casual Dress Code: Be comfortable while you work.

While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

Physical Requirements This job operates in a professional office environment. The employee may be required to sit/stand for long periods while using a computer and telephone headset, and to move about the office to accomplish tasks. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About MCI MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across multiple brands.

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