Head of Client Support Services

Service ManagerEquipmentShare is hiring a Service Manager at our rental facility in Nacogdoches, TX, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.As a Service Manager, you'll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. Primary ResponsibilitiesCoordination and supervision of quality performance of our equipment mechanics and service personnelScheduling repairs for customer and company owned rental equipmentMaintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their businessPromptly respond to and resolve customer inquiries, requests, complaints or other communicationsEmployee training and development and maintaining a safe work environmentOther duties, assigned as neededWhy EquipmentShare?We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business — it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.Perks & BenefitsMonthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (Base salary plus Company Profit Sharing PlanCompany provided truckFull medical, dental, and vision coverage for full-time employees401(k) and company matchGenerous PTO + paid holidaysGym membership stipend + wellness programs (earn PTO and prizes!)Annual tool and boot reimbursements for those in applicable jobsCompany events, food truck nights, and monthly team dinners16 hours of paid volunteer time per year — give back to the community you call homeCareer advancement, leadership training, and professional development opportunitiesAccess to industry leading diagnostic toolsAbout YouYou want to be part of a team that's not just changing an industry for the sake of change — we're transforming it to make it safer, more secure, and more productive. Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience.Superior customer service, teamwork and verbal/written communication skillsEducation and Experience:High School diploma, Trade school certificate preferredExperience in field service, maintenance and repair preferredExperience leading maintenance teamsValid driver's license with acceptable driving record. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.