Service Writer *Urgently Hiring*

Job Description ★ NOW HIRING: Service Writer
At Hunter Truck, our people are the driving force behind our success. With twenty-eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, we offer the scale, support, and career opportunities to help you take your career to the next level.
Position Type: Full-Time
Schedule: Monday through Friday, 8:30AM - 5:00PM
The primary function of the Service Writer is to write up repair orders in a timely and efficient manner.

Greets service customers, sell needed work, write repair orders, and estimate costs of repairs, as required.
Answer the telephone for the service department assisting customers with their inquiries.
Listens to customer’s description of vehicle problem to determine possible solutions and work procedures.
Advises the expected time the unit will be in the shop and immediately informs the customer of any delays incurred.
Obtain authorization for any work above and beyond the original scope given to the customer, prior to beginning work on the vehicle.
Open/Closes repair orders as needed to communicate the customer’s complaint to the technician.
Review all repairs performed, and be prepared to discuss with the customer, in detail, the work done.
Ensures a clear understanding of the customer’s financial responsibility to the repair order and what part of the total repair he will be expected to cover.
Maintain satisfactory customer relations through expeditious, courteous, and fair handling of all service customer complaints.
Administer warranty and policy adjustments in the best interest of the customer, dealership, and the OEM.
Maintain a good working relationship of warranty offerings from all man manufacturers.
Provide clear and concise information to assist the technician on the operation.
Provide documented proof that the repair is warrantable by using all available tools needed to obtain the information (i.e. Enter warranty repair order into the Warranty Management Database System (according to their policies) prior to sending to Warranty Central for processing.
Edits the writing on the repair orders to short legible descriptions ensuring the customer understands what work was performed on his/her vehicle.
Provides additional information for claims, when needed, to clarify what was done prior to sending to Warranty Central.
Processes and reports the movement of all warranty parts as directed by Warranty Central. This includes the entry of parts returns information in the Warranty Management Database System.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Refer customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.
Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
Provide clerical assistance to parts and service departments (making phone calls, filing, etc.).
Provide additional assistance to other Service staff when needed.
Attend training when requested.
Receives cash, checks and credit card payments from customers; Maintains and files repair orders and lists missing documents.
Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or one to three months related experience and/or training; LANGUAGE SKILLS
ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; CERTIFICATES, LICENSES, REGISTRATIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions. Your hard work earns real rewards with competitive pay and bonus opportunities

• We offer training, mentorship, and advancement opportunities
• If you want a role where you're valued, supported, and able to grow, this is it.