Front Desk Receptionist-Marriott Hotels

Front Desk & Guest Care - StudioRes by Marriott
We are looking for people that have a passion for excellent customer care! This position is extremely hands on, providing public area cleaning and laundry support while covering the front desk. Working at the Front Desk means you are THE hub of hotel activity and manage more guest interactions than any other member of the staff. Your role is key to the overall quality of a guest's stay. As a Front Desk Associate you are responsible for giving our guests the best hospitality experience, they can have. Assisting guests efficiently, courteously and professionally at all times Maintain a high level of service and hospitality Promptly and effectively manage guest concerns or issues and see all are met to satisfaction in timely manner Post guest charges, collect payments and follow all cash handling procedures as required by Common Oaks Handle guest mail and messages with respect to privacy and professionalism Be knowledgeable of the hotel brand and various programs (travel programs, special offers) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency procedures
Here are some reasons our Associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Common Oaks We are a part of highly successful and respected Concord Hospitality. Our culture is based on our Five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. At Common Oaks you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. You take pride in your work, the Hotel, and your employer to make sure we exceed our guests' expectations.