Receptionist/Front Desk Registration

We are looking for a friendly and professional Receptionist to be the first point of contact for visitors and employees. In this role, you will greet guests, manage incoming calls, and provide excellent customer service while maintaining a welcoming and professional office environment.

Location: North Reading, MA 01864

What you will be doing

Welcome visitors, answer incoming calls, and provide a 5-star customer service experience.

Manage visitor registration, temporary badges, and ensure NDA compliance for all guests.

Route calls efficiently and assist employees with inquiries or service requests.

Support mail and package handling, including receiving, sorting, and notifying employees of deliveries.

Assist with meeting room scheduling, event setups, and basic office administrative tasks.

Help maintain office areas such as reception, pantry, and conference rooms in a clean and organized condition.

Monitor and replenish office and pantry supplies as needed.

What we need from you

1-3 years of experience in receptionist, concierge, administrative, or customer service roles.

Strong communication and customer service skills with a professional attitude and appearance.

Ability to multi-task, stay organized, and manage time effectively.

Comfortable using MS Office, phone systems, and basic office equipment.

High level of integrity, attention to detail, and ability to maintain confidentiality.

Physical Demands

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.

Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.

Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).

Ability to lift or move 40 lbs. or greater frequently.

Travel
None or Negligible

Benefits

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!

Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!

We Recognize Talent: We offer a variety of recognition programs for all levels of employees!

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. (Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.)

Pay Range

$22 - $24 USD

Compensation
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Equal Employment Opportunity
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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