Service Person I (Utilities)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We're a technology company that drives huge carbon emission reductions. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. This performance has enabled Metergy to issue green bonds and obtain green financing.

Brookfield is one of the world's largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

When individuals feel valued, supported, and inspired to grow, incredible things happen. This achievement reflects our unwavering commitment to building a workplace that's respectful, inclusive, and high-performing.
The Client Success Specialist will be an integral part in maintaining strong ongoing relationships with our clients by quickly and thoughtfully responding to inquiries, requests and tasks. Support building owners, and Property Managers in partnership with Metergy Client Managers
Ensure timely and accurate summary of client inquiries to Client Managers to support inquiry resolution when escalating
Obtain documentation relating to inquiries supporting property stakeholders, conveying relevant information to Client Managers and various internal teams
Assist in outreach programs and client communications that enhance Metergy's program delivery
Provide supplemental Metergy training supporting enrollment or billing activities, as required
Analyze and audit data while resolving typical inquiries using technical or non-technical resources
Maintain process and procedures for delivery of outreach programs for all utility types
Maintain customer files on proprietary databases, updated to current, as necessary
Participate in special projects, initiatives, sales calls, and other opportunities, as assigned
This position requires an outgoing, highly motivated, service-oriented self-starter with:
Post-secondary education or equivalent work experience and/or prior related work experience in utility metering or billing
New Grads are welcome to apply!
Having direct B2B client interaction experience is a strong asset
Excellent planning, organization, and communication skills, both written and verbal, with ability to confidently present information to internal and external teams, Property Managers, etc.
Strong proficiency in MS Office applications, particularly Excel, PowerPoint, Sharepoint, and familiarity with Salesforce
Hourly/ Non-exempt position. In addition to the hourly rate there will be an annual bonus.
Excellent health coverage and life insurance benefits - no waiting period!

• Company-paid Long-Term Disability and Basic Life Coverage
• Flexible Spending Account (FSA) options
• 401K plan with immediate company match
• Generous Paid Time Off Plan plus 10 paid holidays
• Regular Social events - happy hours, summer & holiday parties, & more

Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. Metergy uses artificial intelligence (AI) for interview notetaking purposes.