Order Processor / Inside Sales

ABOUT THE ROLE

Inside Sales assists with general administration tasks in support of management and the sales team. The Inside Sales authors and prepares quotes for prospective customers, and generates, maintains, and updates sales reports and prospective client lists.

ESSENTIAL DUTIES & RESPONSIBILITIES

IS's regular daily duties include providing accurate price quotes for the cost of homes and options for the quotes that are assigned to the IS.
The IS will communicate primarily through phone calls and e-mail in creating sales quotes.
The IS will communicate in person by phone calls and e-mail with members of the sales department and with other departments within the factory to facilitate the home building process.
The IS will assist with sales support. The sales support tools include catalogs, digital content, sales samples, pricing sheets, and merchandising provided by Palm Harbor Homes and distributed to our customers. The IS will help maintain the support tools by keeping them up to date as required by the Sales Manager.
The IS works full time at the manufacturing center sales office. The IS may be tasked with providing tours of the factory to prospective customers. Knowledge of the homes design and construction is needed to complete the tasks as assigned.

The IS needs to demonstrate a good work ethic based on principles of honesty and integrity
Read and interpret order forms, home floor plans and elevations and communicate orally or in written form with co-workers, internal and external customers

MINIMUM QUALIFICATIONS

High School Diploma with relevant experience.
Effective communication skills, both written and verbal
Detail-oriented: follow directions effectively, focus closely on each project, complete each assignment with little to no errors
Planning/Organizational skills - able to prioritize work activities, use time efficiently and work through projects in a self-motivated manner
Adaptability - able to adapt to rapid changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events
Problem-solving skills - able to identify and resolve problems in a timely manner; gather and analyze information skillfully; able to apply independent judgment on a regular basis in making decisions
Confidence to ask questions and demonstrate a willingness to learn
Ability to calculate figures and amounts such as discounts, proportions and percentages

PREFERRED QUALIFICATIONS

Associates degree or higher education
Prior inside sales experience and/or customer service.
Working familiarity with MS-Office Suite especially Word, Excel and Outlook
Familiarity with web-based SQL databases is a bonus.

Equal Opportunity Employer
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