Head of Operations & Business Management

Location: Euclid, OH (Cleveland area) - On-site
About Us We are a medical device company based in Euclid, OH. We design, manufacture, and sell FDA-cleared Class II home sleep testing devices, serving hospitals, sleep labs, and patients directly. Our ship-to-patient service sends sleep test kits directly to patients, who use them at home and return them for data upload and turn-around.We'relooking for a Business Operations Manager to own the day-to-day operations that keep our business running.
About the Role As we continue to grow, this role reports directly to the CEO and serves as the operational backbone of the company, owning the systems and processes that keep product moving and customers supported.You'llpersonally be workinginour inventory system,bookkeepingand accounting software, invoicing and billing tools, complaints and RMA tracking system, and customer support ticketing system.You'llmanage vendor relationships andpurchasing, oversee our warehouse andlogisticsteam, handle support escalations, and ensure uninterrupted product fulfillment.You'llwork closely with our Quality & Regulatory Affairs Manager to ensure that all operations follow our quality management system procedures, and with our engineering team on systems and tooling improvements.
Some daysyou'llbe creating purchase orders and reconcilinginvoices,other daysyou'llbe approving a complaint record, negotiating with a supplier, or training a team member on a new procedure. If you prefer managing from behind a desk or overseeing large teams,it'sprobably notthe right fit.
What You'll Be Responsible For Serving as the day-to-day operational lead, working directly in our business systems (inventory/ERP, accounting software, invoicing, support ticketing, complaints/RMA tracking) rather than just overseeing them.
Managing our warehouse andlogisticsteam, which handles kit assembly, device testing, labeling, shipping, receiving, cleaning, and repairs.
Managing our ship-to-patient sleep kit service, including handlingspecial casesand exceptions that the warehouse team escalates.
Serving as the escalation point for customer support when first-tier support needs help (our engineering team handles deep technical issues, so youdon'tneed to be an engineer).
Managing relationships with contract manufacturers andcomponentsuppliers, including purchasing, lead times, quality expectations, and cost negotiations.
Managing billing, invoicing, and bookkeeping tasks to keep our financial operations running smoothly.
Making sure all operational processes follow documented QMS procedures, and that staff are trained and compliant. Reviewing and approving complaint records and other regulated documentation.
Contributing to the evaluation and implementation of operational software systems, working with engineering to improve our tooling.
Coordinating with the Quality & Regulatory Affairs Manager on process documentation, training records, and audit readiness.
We need someone who has personally done the work, not just managed people who do it.
3-7+ years of experience in operations, general management, business administration, or a similar role.
Experience in a regulated industry is preferred (medical device, pharma, aerospace, defense, food manufacturing, or similar). Youdon'tneed to be a regulatory expert, but you should be comfortable working in an environment where processes need to be documented and followed consistently.
Experience managing supplier or vendor relationships, includingpurchasingand negotiating.
Comfort working in tools like accounting software, ERP/inventory systems, and ticketing or CRM platforms. Youdon'tneed to be an expert in any one system, but you should be someone who picks up new software quickly and has opinions about what makes these systems work well.
Comfort managing a small team and holding people accountable to procedures and standards.
Strong organizational skills —you'llbe juggling a lot of moving parts across many different areas of the business.
Youdon'tneed a Six Sigma belt, a PMP, or experiencerunninga large production floor. Bachelor's degree preferred but notrequiredif you have strong relevant experience.
You'llreport directly to the CEO and work alongside our warehouse and quality/regulatory teams.
You'llhave the opportunity to help shape our operational tooling, including involvement in selecting and implementing new software systems.
Health insurance with employer contribution.
Dental, vision, life, and legal benefits.
PTO and paid holidays.

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