Client / Customer Care Rep

Responsive recruiter

Benefits

Bonus based on performance

Health insurance

Paid time off

Opportunity for advancement

Company parties

Competitive salary

Training & development

Job Summary

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

Job Duties

Answers incoming client telephone calls and ensures a positive first impression.

Communicates courteously and pleasantly on the phone.

Ensures each call is answered before the third ring and uses the approved company greeting and script.

Notifies clients ahead of time without fail if the technician will not arrive within the scheduled time window.

Makes outbound calls to clients to verify satisfaction with repairs.

Is on call after hours in rotation.

Handles phone sales inquiries.

Minimum Requirements

Service Titan CRM a Plus

Above-average verbal and telephone communication skills.

Good computer software skills.

Prior customer service experience preferred.

Compensation: $35,000.00 - $50,000.00 per year

Additional Benefits

Competitive pay.

Flexible scheduling.

Career path with world‑class training programs, including technical, virtual technical, communication, sales, and more.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

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