Head of Production and Programming

The Program Manager serves as the senior operational lead and primary customer contact for assigned accounts, overseeing deployment operations across a cross‑functional team, from order intake and readiness through production, delivery, and business review. The role provides end‑to‑end leadership across the delivery team, ensuring customer requirements are understood, commitments are actively managed, risks are addressed, and stakeholders have clear visibility into performance. Working across customers, Sales, production, planning, logistics, engineering, and delivery teams, the Program Manager establishes operational direction, drives accountability, holds the organization accountable to defined processes, and leads the resolution of issues affecting schedule, quality, or customer outcomes. The role requires a highly service‑oriented mindset, strong business judgment, executive presence, and the ability to lead complex deployment operations through influence.

Customer and Account Leadership

Serve as the primary operational contact and escalation point for assigned customer accounts.

Build trusted customer relationships through professionalism, responsiveness, sound judgment, and consistent follow‑through.

Maintain a clear understanding of customer requirements and commitments, setting expectations regarding timelines, dependencies, risks, and decisions.

Represent deployment performance in customer meetings, business reviews, and executive forums.

Deployment Planning and Readiness

Own integrated operational plans for active orders and deployments, including delivery dates, milestones, dependencies, and customer commitments.

Ensure order, production, service, compliance, and customer‑readiness requirements are complete before work advances.

Lead readiness and first‑article reviews, ensuring unresolved requirements and risks have accountable owners and resolution plans.

Maintain accurate deployment information across designated planning and account‑management systems.

Provide end‑to‑end oversight of production, integration, logistics, shipping, and onsite delivery activities.

Monitor progress against commitments and drive resolution of schedule, capacity, quality, readiness, and delivery issues.

Escalate material risks with clear impact assessments, recommended actions, and decision requirements.

Performance and Business Reviews

Analyze and communicate operational performance, delivery outcomes, risks, and improvement priorities.

Develop and present customer business‑review materials using relevant production, quality, deployment, and delivery data.

Oversee root‑cause analyses, incident records, corrective actions, and customer‑raised concerns through resolution.

Identify recurring performance trends and drive accountable improvement actions.

Lead customer and internal operational forums, translating discussions into clear decisions, ownership, and measurable progress.

Establish operating rhythms that strengthen execution discipline, risk management, accountability, and customer visibility.

Build alignment across Sales, planning, production, logistics, engineering, and delivery teams while constructively addressing competing priorities.

Lead practical improvements to deployment processes, controls, tools, reporting, and ways of working.

This position has no direct reports but provides operational leadership to cross‑functional teams supporting assigned customer deployments.

Leads through influence, building alignment across Sales, planning, production, engineering, logistics, and delivery teams.

Addresses competing priorities and performance barriers constructively, escalating unresolved issues when appropriate.

Promotes a collaborative, professional, and service‑oriented environment focused on customer outcomes and operational excellence.

5-10 years of experience leading complex customer deployments, service‑delivery programs, or operational initiatives within the technology services, data center, network infrastructure, systems integration, or a comparable industry.

Experience engaging customers and senior stakeholders; Strong service orientation and commitment to responsiveness, accountability, quality, and customer outcomes.

Executive presence, professionalism, and strong business judgment in customer and leadership interactions.

Excellent written, verbal, presentation, facilitation, and relationship‑management skills.

Ability to balance customer expectations with operational capacity, delivery risk, quality, and business priorities.

Proven ability to anticipate risks, assess impacts, drive issue resolution, and escalate effectively.

Strong analytical and organizational skills, with the ability to oversee multiple deployments, priorities, and dependencies simultaneously.

Ability to analyze operational performance and translate data into clear business‑review insights and improvement actions.

Working knowledge of technology deployment, production, integration, logistics, and service‑delivery practices.

Proficiency with enterprise planning, project‑management, order‑management, and deployment‑tracking tools.

Ability to travel up to 50 percent based on customer and business needs.

In addition to offering competitive compensation plans and long‑term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world‑renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best‑known businesses with regional hubs in San Francisco and Irvine, CA;