Head of Operations & Business Management

The Operations Manager is responsible for completing all business processes and operations in the Retail Sales Center. In addition, the Operations Manager regularly meets with customers, inspectors, factory reps, and contractors while coordinating and scheduling improvements to reach a goal of 100% customer satisfaction. Bilingual-Spanish preferred.
Warranty and Finance contract closings
responsible for evaluating PHV initial sales agreements against final finance documents
Uses discretion to create final sales agreements to coincide with the finance documents.
During closings with customers, authority to make changes to sales agreements if there are issues at the closing table and then reprint and close customers with revised documents.
Project Coordination with contractors, project costing
Responsible for gathering bids through project completion.
Has discretion to identify best vendor for each individual project.
Has discretion to switch vendors if not satisfied with work quality or progress.
Has authority to alter scheduling of vendor work based on changes in customer or company priorities.
Routinely search for recommended new vendors or for the elimination of poor quality vendors.
Routinely provide management with evaluation reports of both internal and external customers and made recommendations on process improvements.

Customer Service Scheduling
Full autonomy to arrange, modify and authorize service via factories or vendors for the sole purpose of customer satisfaction and contract completion.
Responsible for direct communication with dissatisfied customers and negotiations with them as to solutions. Escalate issues to upper management if cost is substantial or needs advice on how to communicate on a specific situation.
Make recommendations to management based on the facts when needing to reply to a customer or to a government body for conflict resolution.

Data base management
On their own judgement allowed to use company applications to update information missing from deals as seen fit.
Cavco Industries is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.