Head of Operations & Business Management

Ekimetrics is a global leader in Marketing & Commercial effectiveness and AI-powered solutions. Since 2006, we’ve been helping businesses optimize marketing and operations by combining AI with business and tech expertise across 4 domains: Marketing & commercial effectiveness, Customer analytics, Operational excellence, ESG & sustainability.
With a full in-house team and offices in Paris, London, New York, Hong Kong, and Shanghai, we deliver tailor-made solutions that turn data into real positive impact, leveraging our unique combination of technology and services.
We excel at delivering AI impact at scale. Our mission is to harness this power to tackle the world’s most urgent issues. Your Responsibilities As an Operations Manager at Ekimetrics you will support the effective staffing of project teams by coordinating assignments, maintaining visibility into team capacity, and helping ensure work readiness across the organization. This role falls within Operations, with close collaboration with HR, Finance, and delivery teams. The specialist serves as a key connector between project teams, account managers, and leadership, ensuring that assignments are aligned with skills, availability, and business needs. The position helps balance workloads, monitor utilization trends, and support day-to-day communication to keep stakeholders informed and projects properly staffed.
Staffing & Resource Planning
Coordinate assignment of professionals to project based on skills, availability, and priority needs.
Support weekly staffing cycles by preparing data, understanding demand, and identifying best-fit matches.
Track project pipeline inputs to anticipate staffing needs and contribute to short and long-term planning.
Create, document, and conduct trainings on operations processes.
Monitor workload distribution and surface capacity risks or imbalances across teams.
Maintain forecasting views: planned revenue, planned production capacity, and operational risks
Reporting Accuracy & Quality
Ensure data & tools accurately translate business reality.
Stakeholder Management
Partner with account and technical managers to confirm staffing decisions and resolve minor conflicts.
Communicate staffing updates, risks, and changes to appropriate stakeholders.
Your Profile Bachelor’s or Master’s degree in Business Administration, Human Resources, Data Analytics or a related field.
4 years of experience supporting staffing, scheduling, or resource coordination in a professional services or project-based environment.
Familiarity with utilization tracking, capacity planning concepts, or project workflow processes.
Advanced Excel skills and proficiency in project management software(s) (Napta a plus).
Together, we’re constantly learning and growing, whether through personalized career paths and training, challenging projects, mentorship, or simply through the diverse perspectives we bring to the table.
In 2023, Ekimetrics obtained the "mission-driven company" status, reflecting our strong commitment to CSR.
Accelerate organizations’ transformation towards sustainability, through the application of data science and artificial intelligence.
We were also certified Great Place to Work in France, the United Kingdom, and the United States in 2023, and our Hong Kong office received the Best Companies to Work for in Asia 2023 award.
Ekimetrics is part of the French Tech 120 ranking. We have been selected by La French Tech to join the prestigious group of the top 120 French scale-ups, recognized for their potential to become international leaders.
As an employer, Ekimetrics offers equal employment opportunities to all, regardless of gender, ethnicity, religion, sexual orientation, social status, disability, or age. Ekimetrics strives to develop an inclusive work environment that reflects diversity within its teams.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.

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